Windows Media Player SUPERSITE
Windows Media Player SUPERSITE
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Top Issues
1. How do I stop video from flickering?
This problem is most likely related to needing a video card driver update. For more information, see question 1 in the Playback Issues section.
2. Why can't I play an MP3 file?
If you receive a message that contains error codes 0xC00D0BB8 or 0xC00D1199 when trying to play an MP3 file, the problem might be because the file has a header that the Player cannot read. The file either has a compressed or unsynchronized ID3 header or contains ID3v2 data, which the Player does not support for security reasons. For unsynchronized ID3 headers, see article 814129, "Error in Windows Media Player 9 Series When You Play Specific MP3 Files," in the Microsoft Knowledge Base.
For compressed headers or other ID3v2 data, you can use a tag editing program to remove the information. For example, you can use the Advanced WMA Workshop, available from the LitexMedia Web site. Or, you can use Winamp 2.x, available from the Winamp Web site. First, open the file in Winamp. Next, in the Playlist window, right-click the file, click File Info, and clear the ID3v1 tag and ID3v2 tag check boxes, and then click Update. You should then be able to play the file in Windows Media Player.
3. Why do I hear audio distortion while playing an MP3 file?
If you hear audio distortion when playing an MP3 file, find the file Ctmp3.acm on your computer and rename it to Ctmp3.bak. Windows Media Player isn't fully compatible with the file, which is a Creative PlayCenter MP3 decoder.
4. Why does the Player keep crashing?
The Player interacts with many system components, including drivers, codecs, and DirectShow® filters. It is possible that the Player is not responding because of a faulty or incompatible component from another provider, such as a codec pack. (Examples include the DivXNetworks Nimo, Tsunami, and K-Lite codec packs, and the SoftRom.Net ACE Mega, and All in 1 codec packs.) Incompatibilities are known to exist with some of the components in the packs. The incompatibilities can cause serious playback issues in Windows Media
Player and other players, lead to system corruption, and make it difficult for Microsoft Product Support Services to diagnose and troubleshoot playback issues. For more information about resolving this problem, see question 8 in the Playback Issues section.
5. Why don't local URL flips work for me?
As a security feature, only URL flips that use the HTTP or HTTPS protocol work in script commands with Windows Media components. To solve this limitation for presentations on your local computer, you can use Netscape JavaScript or a similar programming language to handle URL flips. For more information, see the "Using Script to Control URL Flipping" topic in the Windows Media Player 9 Series SDK.
6. Why can't I copy tracks from my CDs and convert them into MP3 format?
For Windows Media Player 9 Series, you can encode tracks into MP3 format by obtaining an MP3 Encode Pack from the MP3 Creation Plug-ins page. If you're experiencing trouble encoding to the MP3 format by using the MP3 Encode Pack, check for an updated version on the InterVideo Web site. Note that the MP3 Encode Pack works with all versions of Windows Media Player 9 Series, regardless of which operating system the Player is running on.
7. How do I stop the Player from acting as if I'm always offline (or returning error codes 0xCOOD1126 or 0xC00D11B3)?
For suggestions about troubleshooting this problem, see question 1 in the Connecting to the Internet section.
8. What can I do about the problems I'm having burning CDs?
For suggestions about troubleshooting this problem, see the Creating CDs section.
Installation
1. Why can't I change the location of the Player installation?
The installation location is a requirement of the Microsoft Windows® operating system. It cannot be changed.
2. While I'm installing the Player, I get the error "Windows Media update notifier is currently unable to detect available updates, please try again later." Why am I getting this error, and how do I fix the problem?
The file Msxml.dll is missing or corrupted. For more information about how to resolve the problem, see article 272633, "Windows Media Player 7 Installation Error Message," in the Microsoft Knowledge Base.
3. Why does Setup fail if Aladdin Systems ZipMagic is installed?
For more information about resolving this problem, see article 266102, "Setup Has Failed Installing Windows Media Player 7 or 7.1," in the Microsoft Knowledge Base.
4. How do I turn off AutoUpgrade?
For more information about turning off AutoUpgrade, see article 279960, "How To Disable Automatic Updates with Windows Media Player," in the Microsoft Knowledge Base.
Connecting to the Internet
1. How do I stop the Player from acting as if I'm always offline (or returning error codes 0xCOOD1126 or 0xC00D11B3)?
Check that the Work Offline command on the File menu is not selected. If you are using Windows Media Player 9 Series, and you know that your computer is connected to the Internet, click the Connect the Player link that is displayed in the Media Guide when it is offline, or select the Connect to the Internet check box in the Options dialog box.
If the problem continues, run the Internet Connection Wizard by doing the following: click Start, click Run, and then type icwconn1.exe. If you have Windows Media Player 7 installed, see article 272487, "Windows Media Player 7 Does Not Recognize a Connection to the Internet," in the Microsoft Knowledge Base.
If your computer is behind a firewall, see the Server to client behind a firewall page for information about configuring the User Datagram Protocol (UDP) and the Transmission Control Protocol (TCP). Note that some firewall/security devices, such as Zone Labs ZoneAlarm Pro, can prevent the Player from working, so it may be necessary to grant permissions to the Player. To do this in ZoneAlarm Pro, specify medium security or specify ports 554 and 1755 as the outgoing TCP ports.
Another possible cause of this problem is that some sites require that you have cookies turned on before you are allowed to play content, so if you have cookies turned off in your Internet browser, the Player might not be able to play some files.
If you are using Netscape versions 6.2 to 7.0 as your primary browser, you may find that Windows Media Player 7 and Windows Media Player for Windows XP have problems detecting a connection to the Internet. You may have better results if you use Microsoft Internet Explorer as your primary browser. As an alternative, you can update the Player to Windows Media Player 9 Series.
Note that networking continues to improve with each version of the Windows operating system and Windows Media Player. For an optimal experience, use a computer that is running Microsoft Windows XP and Windows Media Player 9 Series.
2. When I try to configure my Internet connection by using the Internet Connection Wizard, I get the error message: "Access Denied: You are restricted from running the Internet Connection Wizard. Contact your Network Administrator for more information." How do I fix this?
For more information about resolving this issue, see article 246883, "Error Message When You Run the Internet Connection Wizard on a Non-Networked Computer," in the Microsoft Knowledge Base.
3. Why do I get a failure in Icmp.dll when I use the Player?
This is most likely caused by networking problems. For information about resolving networking problems, see question 1 in this section.
4. When I run Windows Media Player 7 or later, and I try to play video files streamed from the Internet, I only hear the audio. Why does this happen, and how can I fix it?
When you receive streamed content, communication occurs between the Player and a Windows Media server regarding the connection speed of your computer. If the Player communicates an incorrect connection speed to the server, the server may try to "thin" the stream, which means that the stream quality decreases and the Player may lose video altogether. You can prevent this from happening accidentally by manually specifying the connection speed. In Windows Media Player 7 or later, you can specify your connection speed on the Performance tab of the Options dialog box.
It is also possible that you may not have the video codec that is required to decode and display the video. For more information about obtaining the correct codec, see the Playback Issues section.
5. Why does Windows Media Player 7 or later always try to go online when I start it, even if I'm only opening a file on my computer?
The Always dial my connection feature for your dial-up connection is turned on. For more information about turning off this option, see Windows Help. For more information about preventing Windows Media Player 9 Series from going online, see article 822964, " FIX: Windows Media Player 9 Series Downloads Radio Preset Information," in the Microsoft Knowledge Base.
6. Why do I get a failure in Tapisrv32.dll or in Unimodem.dll when I try to play streamed content?
The Telephony API (TAPI) support for your modem is not functioning correctly. For more information about fixing the problem, see article 253798, "Windows Media Player May Stop Responding or Generate an Error Message When Streaming Media," in the Microsoft Knowledge Base. Or, in Windows Media Player 7 or later, manually specify your connection speed on the Performance tab of the Options dialog box.
7. Why does the Player disconnect sometimes when it starts playing content?
The Player may be detecting your connection speed incorrectly. In Windows Media Player 7 or later, you can manually specify your connection speed on the Performance tab of the Options dialog box. For more information about manually specifying connection speeds in Windows Media Player 6.4, see article 253798, "Windows Media Player May Stop Responding or Generate an Error Message When Streaming Media," in the Microsoft Knowledge Base.
8. Why do I see "Fatal exception error OE in VxD Logger (03)" or a blue screen when I play content from the Internet?
For information about resolving this problem, see article 253798, "Windows Media Player May Stop Responding or Generate an Error Message When Streaming Media," in the Microsoft Knowledge Base.
9. Why does the Player temporarily pause when I play content from the Internet?
In some cases, firewalls block Universal Datagram Protocol (UDP) traffic, which is the protocol required to play streaming content. In those cases, the Player is forced to use the HTTP/TCP protocol, which causes buffering and pauses when there is network congestion. To find out whether the Player is pausing (buffering) due to network congestion, you can compare the bandwidth the Player is currently using against the available bandwidth. On the View menu, click Statistics, and then click the Advanced tab.
10. Why don't the values for Bandwidth in use and Selected bit rate match in the Statistics dialog box when I'm receiving streamed content?
When you receive a stream from the Internet, the value displayed in Bandwidth in use may be higher than the value shown in Selected bit rate. The reason for this is that Bandwidth in use includes the total bandwidth, including overhead bandwidth used for the Windows Media stream and for network traffic. On the other hand, Selected bit rate includes only the actual bit rate of the content being streamed.
Playing CDs
1. How can I stop audio from crackling, popping, or skipping when I play a CD?
To prevent these audio problems, you should enable (turn on) the error correction option. For Windows Media Player 7, this option is on the CD Audio tab of the Options dialog box. For Windows Media Player for Windows XP and Windows Media Player 9 Series, this option is available for each hard disk on the Devices tab of the Options dialog box. Note that enabling the error correction option with digital playback can cause skipping in some situations.
If the problems continue, try enabling analog playback (available on the same tabs as the error correction option). Analog playback will make visualizations unavailable unless your computer is running Windows XP. You may also try turning off the graphic equalizer and SRS Wow Effects to improve the audio.
For a list of CD-ROM and CD-R drives that have known playback issues, see article 274355, "CD-ROM and CD-R Drives That Have Known Issues with Playback," in the Microsoft Knowledge Base.
2. Why does my computer stop responding or report an input/output (I/O) conflict when I try to play CDs?
Your CD drive doesn't support digital playback. For Windows Media Player 7, you can turn off digital playback on the CD Audio tab of the Options dialog box. For Windows Media Player for Windows XP and Windows Media Player 9 Series, this option is available for each CD drive on the Devices tab of the Options dialog box: select the CD drive in the list, click Properties, and then click the Audio tab. In Playback, click Analog.
If the problem continues, do the following: open Device Manager, right-click your CD drive, click Properties, and then clear the Enable digital CD audio for this CD-ROM device check box. Also, be sure to check for updated drivers for your CD drive. For information about using Device Manager, see Windows Help.
3. Why is there a gap between tracks when I play CDs by using Windows Media Player 7?
If you are playing a CD that was created by using the Player, slight gaps occur between tracks because the Player's default Roxio CD Burning plug-in does not support disk at once (DAO) CD recording. If you are playing a CD that was not created by using the Player, the gaps are related to digital playback and can be eliminated by using Windows Media Player for Windows XP or Windows Media Player 9 Series, which have a crossfade feature. Or, if you are using Windows Media Player 7, switching to analog playback will eliminate the gaps when playing CDs. You can enable analog playback of CDs on the CD Audio tab of the Options dialog box.
4. Why can't I use my headphones when I plug them into the DVD/CD-ROM jack and play a CD?
The headphone jack only works during analog playback. To use your headphones with Windows Media Player 7, turn on (enable) the analog playback option on the CD Audio tab of the Options dialog box. For Windows Media Player for Windows XP and Windows Media Player 9 Series, this option is available for each CD drive on the Devices tab of the Options dialog box.
5. Why won't the Player support digital playback and recording on my CD drive?
Older CD drives usually do not support digital playback and recording.
6. Why doesn't the High Definition Compatible Digital (HDCD®) playback feature of Windows Media Player 9 Series work?
HDCD playback requires the Player to be on a computer that is running Windows XP or later. In addition, for some audio cards, HDCD playback will not work if hardware acceleration is turned off. To turn on hardware acceleration in Windows Media Player 9 Series, go to the Options dialog box and look for this option on the Performance tab. Your audio card must also support 20-bit (or higher) playback to ensure full fidelity during HDCD playback.
7. How do I make my CDs play automatically (or turn off this feature)?
If your computer is running Microsoft Windows 95, Windows 98, or Windows Millennium Edition, see article 126025, "How to Disable the Feature That Allows CD-ROMs and Audio CDs to Run Automatically," in the Microsoft Knowledge Base. For information about turning on the AutoPlay feature in Windows XP, see Windows XP Help and Support.
8. Why does the CD audio playlist refresh only when I restart the Player? Shouldn't it refresh when I insert a new CD?
Turning on the AutoPlay feature should resolve this issue. For information about turning on AutoPlay, see question 7 in this section.
9. How can I update or fix the album and artist names (and other information) for my CD?
For Windows Media Player 9 Series, in Media Library, right-click the album, and then click Find Album Info. For Windows Media Player 7 and Windows Media Player for Windows XP, in Media Library, right-click the album, and then click Get names.
Windows Media Player 7 or later recognizes tracks by using a unique identifier on the CD. The identifier is associated with data in a database that All Music Guide (AMG) maintains. When you update this information, it is used to correct the database in the future. According to AMG, it takes approximately six weeks for the information to be added.
Copying from CDs
1. Are the audio formats in Windows Media Player 9 Series compatible with earlier versions of the Player?
All of the formats are compatible with Windows Media Player 7 and Windows Media Player for Windows XP. However, content based on the Windows Media Audio (variable bit rate) and Windows Media Audio lossless formats requires a codec download before you can play the content in these versions of the Player. The latest Windows Media audio and video codecs are downloaded automatically the first time you play content created with the codecs. You can also download and install the codecs from the Download Center page. For information about playing Windows Media Audio and Video files in earlier versions of the Player, see the Windows Media Audio and Video 9 Series Compatibility page.
For the best results when copying content from CDs for use in Windows Media Player 6.4, use the Windows Media Audio format. Audio content in Windows Media Audio (variable bit rate) format will play in Windows Media Player 6.4 (after a codec download), but may have glitches or periods of silence during playback. The Windows Media Audio lossless format is not supported in Windows Media Player 6.4.
2. Why do I get the error "The system cannot find the path specified. (0x80070003)" or "The file name, directory name, or volume label syntax is incorrect." when I try to copy tracks from an audio CD?
There is a problem with the path to which you are copying the CD. Either type or browse to the correct path and folder. For Windows Media Player 7, this option is on the CD Audio tab of the Options dialog box. For Windows Media Player for Windows XP and Windows Media Player 9 Series, this option is on the Copy Music tab of the Options dialog box. Note that it is not possible to copy from a CD by using Windows Media Player 9 Series over a remote terminal server connection.
3. Why isn't there any audio in the tracks I copied from my CD when I used analog copying?
Check that your DVD/CD-ROM’s analog audio output jack is connected with a cable to your sound card’s analog input. This requires opening the case of your computer. Also, check that digital CD audio is not turned on (enabled) in Device Manager. To do so, open Device Manager, right-click your CD drive, click Properties, and then clear the Enable digital CD audio for this CD-ROM device check box. For more information about using Device Manager, see Windows Help. Also, if you hear background noise in the copied tracks, mute the Line In setting in your system volume settings.
Digital Rights Management (DRM)
1. Why do the files I copied from a CD only play on the computer to which I copied the files?
The files are protected during copying, which limits which computers the files can be played on. For information about enabling playback on additional computers, see the Windows Media Personal License page.
To prevent files from being protected when copied from a CD for Windows Media Player 7, go to the CD Audio tab of the Options dialog box and clear the Enable Personal Rights Management check box. For Windows Media Player for Windows XP and Windows Media Player 9 Series, go to the Copy Music tab of the Options dialog box and clear the Copy protect music check box.
For information about how DRM is affected if you change the CPU, see article 301082, "The Digital Rights Management System Does Not Work If the CPU Is Changed," in the Microsoft Knowledge Base.
2. I can no longer access my protected content. What should I do?
If you backed up your licenses, you can restore your licenses. If you did not back up your licenses or if your license store is corrupted, you will need to copy the content again. For more information about restoring your licenses, see "To restore your licenses" in Windows Media Player 9 Series Help.
3. Why do I receive an error message stating that "the licenses for my media files are corrupted" (0xC00D2754) or "the associated license is either corrupted or not valid" (0xC00D11D6) when I try to play a file?
The DRM system on your computer is corrupted. The problem may occur if you have replaced hardware components in your computer. As a result, existing licenses on your computer may not work correctly, or it may be impossible to acquire new licenses. For more information about resolving this problem, see article 810422, "Licenses for Your Media Files Are Corrupted or License Is either Corrupted or Not Valid Error Message When You Try to Play Licensed Media Files," in the Microsoft Knowledge Base.
4. Why isn't my content converted correctly when I copy it to my portable device?
The file you are trying to copy to your portable device might be protected. A protected file is a digital media file that is secured with a license to prevent illegal distribution.
When you copy content to a portable device, the Player cannot convert protected content to other encoding formats (for example, from WMA to MP3) or to other bit rates (for example, from 128 kilobits per second (Kbps) to 64 Kbps). The Player can only convert unprotected content to other formats and bit rates.
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5. How do I tell if a file is "protected"?
You can determine if a file is protected (that is, whether it requires a license for playback or another use) in several ways.
• In the Player, click Media Library, right-click a file, click Properties, and then click the License tab. If the file is protected, the license terms appear in the License details box. If nothing appears in the License details box, the file is not protected.
• In the Player, click Media Library, and then click a category to view (for example, All Music). In the Details pane (the right side of Media Library), right-click any column heading (for example, Title), and then click Protected. This adds the Protected column to the Details pane, which includes information about whether the file is protected or not.
• Open My Computer or the My Music folder, right-click a file, click Properties, and then click the License tab. If the License tab is not present, the file is not protected.
6. How do I see a list of all protected content in Media Library?
If you are using Windows Media Player 9 Series on a computer running the Windows XP operating system, you can create an auto playlist to show all protected content in Media Library.
To create the auto playlist:
Click Media Library, and in the Contents pane (the left side of Media Library), right-click Auto Playlists, and then click New. In the Auto Playlist name box, type Protected Content. Under the heading Music from my Media Library, click Click here to add criteria, click More, and then click Protected Content.
The Player automatically adds any protected content to this playlist. And it will automatically update the contents of the playlist whenever you add or delete protected content from Media Library.
7. When I try to download the Player security upgrade, I get a message about a "date certificate." What should I do?
When you try to play a protected file, you might be prompted to upgrade the security components of the Player. In some cases, a problem with Internet Explorer will prevent this upgrade from occurring.
If you encounter the message "The date certificate is invalid or has expired," try reinstalling the latest version of Internet Explorer from the Internet Explorer page.
8. When I try to play a file, a Web page is displayed that says I need to "migrate my licenses." What does this mean?
You are probably trying to play a protected file, and you don't have a license to do so. You might not have a license because you copied your files to a new computer, or you upgraded your existing computer (for example, by reinstalling the Windows operating system or replacing several hardware components).
To download a license for the file so that you can play it, click the Migrate License button on the Web page.
For information about enabling playback on additional computers, see the Windows Media Personal License page.
9. Why are my songs "protected"?
You either downloaded a protected file from the Internet (for example, from a music service such as Napster or MusicNow) or you used the Player to copy tracks from a CD and the Copy protect music check box was selected.
If you downloaded the file from a music service, there is no way to "unprotect" it. If you copied the track from a CD, you cannot unprotect it either; however, you can prevent copy protection from being added to any tracks that you copy from CDs in the future.
To turn off copy protection when you copy tracks from a CD, on the Tools menu, click Options, click the Copy Music tab, and then clear the Copy protect music check box.
Note: Whenever you copy music that you did not create, consider that it may be copyrighted, and, therefore, protected by U.S. and international laws. Ownership of a CD does not necessarily constitute the right to redistribute or share the content. If you intend to redistribute or share content, be sure you have the necessary permissions to do so.
10. I tried to migrate my licenses but I was informed that I had exceeded the limit. What does this mean?
You can only migrate a license 10 times.
For information about enabling playback on additional computers, see the Windows Media Personal License page.
Creating (Burning) CDs
1. Why am I having problems creating (burning) an audio CD from my Windows Media Audio (WMA) files?
If your computer is running Windows XP, take the following steps:
Check that your compact disc-recordable (CD-R) or compact disc-rewritable (CD-RW) drive has all the updated drivers from the Windows Update page. Also, check that the IMAP CD-Burning COM service is enabled. For information about enabling the service, see Windows Help. Try copying different files to the CD to make sure the problem isn't with the files being copied. You may also want to lower the recording speed on your CD-RW drive. To do so, right-click the drive in Windows Explorer, click Properties, click the Recording tab, and then reduce the speed. Finally, try different CD brands, until you find one that meets your needs.
Note that creating audio CDs by using the Player sometimes does not work, even if creating data CDs by using Windows Explorer does work. For example, it is possible that only one track is copied before copying stops and a message is displayed in the Player indicating that the remaining tracks will not fit on the CD. This issue occurs when the CD is closed too early due to a buffer underrun. Buffer underruns are more common with audio CDs than with data CDs because audio CDs need to be compatible with a wide range of consumer CD players. To minimize the possibility of this problem occurring, close all other running programs and lower the recording speed (described in the previous paragraph).
For more information about creating CDs, see the CD Burning Becomes Routine article on the Microsoft Web site.
2. Why doesn't the Player recognize my CD-R or CD-RW drive?
The drive is either not supported or not installed correctly. If the Player is running on the Windows XP operating system, take the following steps:
Check the Hardware Driver Quality page to ensure that the drive is designed for use with Windows XP. If it isn't listed, it may not work correctly. To verify that your CD drive is recognized, open My Computer. Then in the Devices with Removable Storage area, right-click the drive, and then click Properties. If your CD drive is recognized, you will see a Recording tab. If you are having problems while copying files to CDs and your CD recorder is recognized in My Computer, verify that the Enable CD recording on this drive check box is selected in the Properties dialog box for that drive.
3. What if my computer is running on an operating system other than Windows XP and I have problems creating CDs with the Player?
If the Player is running on Windows 98 Second Edition, Windows Millennium Edition, or Windows 2000, the Roxio CD Burning plug-in is used to create CDs. If you are having problems creating CDs, check that your CD drive is supported at the Roxio Web site. In addition, the Roxio CD Burning plug-in might quit unexpectedly when you are copying (burning) licensed files to a CD and you exceed the copy limit specified in the license for one or more of the files. You can prevent this problem by downloading the updated CD Creator engine for Windows Media Player at the Roxio Web site.
4. When I create (burn) a CD, does the Player "finalize" or "close" the disc?
It depends on what type of CD you are creating (burning). If you choose to create an audio CD, the Player automatically "finalizes," that is, "closes" the disc. If you choose to create a data CD, the Player does not finalize the disc. To create a finalized data CD, you must use another provider's burning or CD authoring program.
5. What types of CDs can the Player create (burn)?
The Player can create (burn) three types of CDs:
Audio CDs. This type of CD plays in essentially any CD player (in your home stereo, your portable CD player, your car stereo, your computer, and so forth.). You can store up to 80 minutes of content on an audio CD. When the Player creates an audio CD, it converts your WMA and MP3 files to the pulse code modulation (PCM) format that standard CD players can play.
Data CDs. This type of CD plays only in your computer and in some newer CD players. You can store many hours of content on a data CD. When the Player creates a data CD, it does not convert your WMA and MP3 files to another format. It copies the files as is to the disc. Consequently, the CD player that you use to play a data CD must be able to play WMA or MP3 files.
HighMAT™ (High-Performance Media Access Technology) CDs. This is a special type of data CD that includes a playlist. These discs play only in your computer or in newer CD players that support HighMAT. You can store many hours of content on a HighMAT CD. Because a HighMAT player can read playlists, your content plays back in the order you chose when you created the playlist in Windows Media Player.
6. I used the Player to create (burn) a CD but it won't play in my home stereo's CD player. What's wrong?
Your CD player might not be able to play the discs you've created (burned) for several reasons, including the following:
• It can't play data CDs.
• It can't play data CDs that haven't been "finalized." For more information, see question 4 in this section.
• It can play data CDs, but can't play the type of files on the disc (for example, WMA files).
• It can play data CDs, but can't play the particular brand or type (for example, CD-RW) of disc that you used.
You can try one of the following solutions:
• Create (burn) an audio CD (not a data CD) on a CD-R (not a CD-RW).
• Create (burn) a data CD by using only MP3 files. You can use an MP3 creation plug-in and the Audio Converter feature of Microsoft Plus! Digital Media Edition to convert your WMA files to MP3 files. For more information about these products, see the Plus! Digital Media Edition page.
• Use another provider's CD burning or authoring program to create a finalized data CD.
Playback Issues
1. What can I do about video problems (such as if green or pink lines appear on the video, flickering or choppy video, the Player stops responding when playing video, and so on)?
Check for updates for your video card driver and DirectX from the Windows Update page. If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for the video acceleration option on the Performance tab. Also, in some instances, clearing the Start player in Media Guide check box on the Player tab of the Options dialog box might resolve video problems.
2. Why does the Player stop playing in full-screen mode?
Check that your screen saver isn't kicking you out of full-screen mode. Also, clearing the Enable full-screen mode switch check box might solve the problem. The check box is on the Advanced dialog box, available from the Performance tab of the Options dialog box. Note that for Windows XP, full-screen controls disappear if you stop moving the mouse and the cursor is not hovering over the controls. If you want the controls to disappear more quickly, you can clear the Display full-screen controls check box (also located on the Advanced dialog box). Or you can get the TweakMP Powertoy for Windows XP from the wmplugins.com page and use that to adjust full-screen settings.
3. Why doesn't my video appear unless I maximize the window, put another window in front of it, or something similar?
There is a problem with your video card driver. Check for updated drivers from the Windows Update page. If that doesn't solve the problem, turn down (or turn off) video acceleration. To do this in Windows Media Player 9 Series, go to the Options dialog box and look for this option on the Performance tab.
4. Video isn't playing correctly when I play a playlist. How can I fix the problem?
If you find that a video disappears or turns purple and green about 20 seconds before it stops playing or that video for every file in the playlist isn't displayed, turn off video overlays. To turn off video overlays, on the Tools menu, click Options, click the Performance tab, and then click Advanced. In Video Acceleration, clear the Use overlays check box. If the problem continues, try turning off the video mixing renderer (VMR). You can turn off the VMR by clearing the Use video mixing renderer check box (available in the same location as the Use overlays check box).
5. Why does the Player display a visualization instead of the video when I play an .avi file?
The video codec that is required to decode and display the video may not be installed on your computer. The most common codec used with .avi files is the DivXNetworks DivX video codec, which you can download from the DivX Web site. If the problem continues after installing the DivX codec, it is possible that the file was encoded by using a different codec. To determine which codec is required to play the file, you can use a codec detection utility to determine the FourCC code of the file. You can then look up that code on the codecs section of the FourCC Web site. After you determine which codec is required, you can download it. Keep in mind, however, that some codecs can introduce instability with programs or your computer in general. It is important to be certain that a codec is from a trustworthy source before downloading it.
6. Why does the Player display a visualization instead of the video (or return an error message) when I try to play an .mpg or .mpeg file?
The MPEG-2 decoder (also called a DVD decoder) that is required to decode and display the video in your file may not be installed on your computer. For more information about installing an MPEG-2 decoder on your computer, see the DVD Support page.
7. How do I get the Player to play in full-screen mode on my second monitor?
Make your second monitor your primary monitor. For more information about changing monitor settings, see Windows Help.
8. Will installing the DivXNetworks Nimo or Tsunami codec packs solve all of my playback problems?
No. The Nimo and Tsunami codec packs are untested compilations of various codecs and filters commonly used on the Internet. Incompatibilities are known to exist with some of the components in the packs. The incompatibilities can cause serious playback issues in Windows Media Player and other players, lead to system corruption, and make it difficult for Microsoft Support to diagnose and troubleshoot playback issues.
For these reasons, we strongly discourage you from installing these codec packs, and recommend that you remove the codec packs if you have installed them and are having problems such as the Player not responding. Instead, we recommend that you only install the specific codecs, filters, or plug-ins that you need, and that you acquire these components from trusted, authorized sources, such as the Web site of the official supplier. Even then, you should exercise maximum caution, because many suppliers offer minimal customer support. For example, if your computer is running Microsoft Windows Millennium Edition or Windows XP, we recommend that you set a system restore point before installing any digital media components. This enables you to return to your original system configuration, if necessary.
9. My content needs an MJPG (MJPEG) decoder. Where can I get one?
If your digital camera produces MJPEG .avi files, install Microsoft DirectX® 9.0, which includes an MJPEG decoder. To install DirectX 9.0, see the DirectX Download page.
10. Why didn't the codec download successfully?
To download codecs successfully, you must have Internet Explorer 3.02 or later installed on your computer, you must maintain Internet access during content playback, and your Internet security should be set to medium. In addition, if your computer is running Microsoft Windows NT®, Windows 2000, Windows XP Professional, or Windows Server 2003, you must be logged on as an administrator or as a member of the Administrators group. In addition, not all codecs are included in a codec download.
11. When I try to download a codec, I get a message saying that my security settings don't allow the codec to be installed. How can I fix this?
You must have Internet Explorer 3.02 or later installed to ensure that your browser has adequate cryptography to trust downloaded packages. Then, check that you have selected the medium Internet security setting, which allows signed ActiveX® controls to be downloaded with the codecs. For security purposes, you should return your security settings to their previous levels after downloading the codecs you need.
12. Do I need to install any special codecs to play Windows Media Audio and Video files?
Installing codecs is not typically necessary if you are running Windows Media Player 9 Series because the latest Windows Media audio and video codecs were automatically installed on your computer when you installed this version. However, if you think your codecs are corrupted or out of date, you can download and install the latest codecs from the Download Center page.
For information about playing Windows Media Audio and Video files in earlier versions of the Player, see the Windows Media Audio and Video 9 Series Compatibility page.
13. When I try to play my .avi file, why do I receive a message stating that "Not enough storage is available to complete this operation"?
The file you are trying to play might be corrupted. It is recommended that you contact the content creator to obtain a new file.
14. There is a loud humming sound coming from my speakers when I play DVDs by using the Player. How can I eliminate it?
Open Volume Control, and then mute all audio inputs that you are not currently using, such as CD Audio, Mic In, and Line In. To open Volume Control, click Start, point to All Programs, point to Accessories, point to Entertainment, and then click Volume Control.
15. How do I access multiple MPEG audio channels?
For Windows Media Player 9 Series, you can set these options by using the Audio and Language Tracks command that is available on the Play menu. For Windows Media Player 7 and Windows Media Player for Windows XP, simply play back the first audio channel. For Windows Media Player 6.4, you can select the audio channel by clicking the Properties command on the File menu.
16. Can I advance video one frame at a time while viewing it in the Player?
For Windows Media Player 9 Series, on the View menu, click Enhancements, and then click Play Speed Settings. Then click Next frame or Previous frame.
For computers running Windows 95 or Windows 98, you can enable frame-level advancing for .avi and .mpg files by running Mplayer.exe. (Or, for computers running Windows NT, run Mplay32.exe.) Next, on the Scale menu, click Frames.
Privacy
1. Why can't I change the Enhanced Playback Experience options on the Privacy tab?
This issue typically happens when you are using the Player at work and your network administrator has used Group Policy to prevent you from changing the Enhanced Playback Experience options. This might prevent your computer from retrieving media information from the Internet for CDs and DVDs. It might also prevent your computer from acquiring licenses automatically for protected content.
If a group policy is the cause of the problem, the only solution is for you to contact your network administrator.
2. How do I remove information about what files I have played?
To make it easier for you to find frequently played content, the Player keeps track of files and content from the Web that you have recently played. If you share your computer, you might not want others to see this information.
In Windows Media Player for Windows XP and Windows Media Player 9 Series, you can remove any existing file history and prevent future file history from being saved and displayed.
• To immediately remove the lists of files displayed at the bottom of the File menu and on the Open URL dialog box, complete these steps. On the Tools menu, click Options, and then click the Privacy tab. Click Clear History.
• To immediately remove the list of files displayed on the Open dialog box, complete these steps. In Windows XP, right-click the Windows Start button, and then click Properties. On the Start Menu tab, click the Start menu option (not the Classic Start menu option), and then click Customize. On the Advanced tab, click Clear List. (To hide the list in earlier versions of Windows, see article 319958, "Names of Previously Opened and Saved Files Appear in Typical Windows Explorer-Style Dialog Boxes in Windows Me and Windows 2000," in the Microsoft Knowledge Base.)
• To prevent the Player from displaying these lists in the future, complete these steps. On the Tools menu, click Options. On the Privacy tab, clear the Save file and URL history in the Player check box. (To clear information from earlier versions of the Player, see article 243621, "How to Delete the Recent Playlist from Windows Media Player," in the Microsoft Knowledge Base.)
3. How do I remove information about the CDs and DVDs I have played?
When you play a CD or DVD, the Player connects to the Internet and downloads media information about the CD or DVD (for example, the album or movie name, artist, and so forth). This information is stored on your computer so that it is available to you even when your computer is not connected to the Internet.
To remove all stored media information about CDs and DVDs that you have played, complete these steps. On the Tools menu, click Options, and then on the Privacy tab, click Clear CD/DVD.
Visualizations and Skins
1. Where can I find more visualizations?
In Windows Media Player 9 Series, the Plug-ins tab in the Options dialog box has a link to a Microsoft Web site where you can access more visualizations.
2. Where can I find more skins for Windows Media Player?
In Windows Media Player 9 Series, click Skin Chooser, and then click More Skins.
3. Why can't I switch to skin mode?
Try changing the skin you are using or update your Player to Windows Media Player 9 Series.
Error Messages
1. How do I find out what the error code identification number is for a particular error message?
On the error message, do one of the following:
• Click the Web Help button. A Web page is displayed. The specific error code identification number is mentioned in the first sentence (for example, C00D1197).
• Click the More Information button. A Help topic is displayed. The specific error code identification number is mentioned in the title or at the bottom of the topic (for example, C00D1197).
2. How do I find more information about specific error messages?
See the article "Troubleshooting Windows Media Player Error Messages" on the Windows Media Web site. For more information, also see the Windows Media Player Error Code Information page on the Microsoft Web site.
General
1. How can I edit the track number information for my files?
In Windows Media Player 9 Series, you can use the Advanced Tag Editor. For earlier versions of the Player, right-click a digital media file in Windows Explorer, click Properties, click the Summary tab, click Advanced, and then edit the track number. In some cases (for example, if the file was converted instead of encoded by the Player), you will not be able to edit the track number by using this method.
2. Windows Media Player for Windows XP and later shows the album art for albums that I copied with the Player. How can I download album art for Windows Media Audio files I didn't copy by using the Player?
In the album listing in Media Library, right-click Album title, and then click Update Names.
3. Why isn't the album art downloading for my CDs anymore?
Your Internet cache is full. If you are using Internet Explorer as your browser, on the Tools menu, click Internet Options. Then, in Temporary Internet Files either click Delete Files, or click Settings and then increase the size of the cache.
4. How can I make the Player use less memory or processor capacity?
You should not notice these problems if you are using Windows Media Player 9 Series. If you're not using Windows Media Player 9 Series or want even better performance, you can reduce processor usage by not displaying visualizations and by turning off the graphic equalizer and SRS Wow Effects. If your computer is running Windows 2000, you can temporarily free additional memory by minimizing a program after it starts.
5. How can I remove lists of files I've played recently in the Player?
See question 2 and question 3 in the Privacy section.
6. What are the command line options for the Player?
For a list of command line options available with Windows Media Player 9 Series, see the Command Line Parameters page on MSDN Online. For a list of the command line options available with Windows Media Player 6.4, see article 241422, "Command Line Options Available for Windows Media Player," in the Microsoft Knowledge Base.
7. How can I create playlists for my Web site?
For detailed information about creating playlists for your Web site, see the Windows Media Metafiles page on MSDN Online.
8. Why don't the Radio Tuner or Media Guide features work?
First, check that you have an Internet connection. If you have an Internet connection but the Player is not detecting the connection, see the suggestions in the Connecting to the Internet section.
If the problem continues, active scripting may not be enabled in Internet Explorer. You can enable active scripting in the Internet Options dialog box, by clicking the Security tab, and then enabling active scripting.
9. When I click a link to a .midi or .wav file on a Web page, the file doesn't play unless I right-click the link, click Save target as, and then save it to my desktop. How can I avoid this?
In Windows Media Player 9 Series, go to the Options dialog box, click the File types tab, clear the MIDI file check box, click Apply, select the MIDI file check box, and then click Apply.
10. How do I embed Windows Media Player 7 in my Microsoft FrontPage® Web page?
For more information about embedding Windows Media Player in a FrontPage Web page, see the .
11. Why is seeking disabled when I play files?
If you're playing a file that is being streamed from a Windows Media server, seeking is probably not enabled because the file was not indexed. Files can be indexed by using Windows Media File Editor, a utility that is included with Windows Media Encoder 9 Series. If you're playing the file from a Web server, seeking is not supported. If you're playing the file on your computer, seeking is not available with Windows Media Player 6.4, but you can use the position slider to adjust the position in the file. Note that Windows Media files are indexed by default.
12. What's the difference between the .asf, .wmv, and .wma file name extensions?
The .asf, .wma, and .wmv file name extensions represent the standard Windows Media file format. The .wma file name extension is for files that contain audio compressed with the Windows Media Audio codec; the .wmv file name extension is for files that contain both audio and video compressed with Windows Media Audio and Windows Media Video codecs. Content that is compressed with other codecs use the .asf extension. The separate extensions let you use different players to play Windows Media-based content.
13. What are the version numbers of the Player?
For more information about Windows Media Player versions, see article 190990, "How to Determine the Version of Windows Media Player," in the Microsoft Knowledge Base. In addition to the version numbers listed in the Knowledge Base article, there are 9.00.00.2800 (Windows Media Player 9 Series, beta release) and 9.00.00.2926 (Windows Media Player 9 Series, release candidate).
14. How can I detect what Player version a visitor to my Web page is using?
The Windows Media Player 9 Series Software Development Kit (SDK) contains a Web page sample that demonstrates how to detect the current version of the Player ActiveX® control. To install the SDK, see the Windows Media Downloads page on MSDN Online.
15. How do I make Windows Media Player the default player for a file type?
In Windows Media Player 7, you can do this on the Format tab of the Options dialog box. In Windows Media Player for Windows XP and Windows Media Player 9 Series, this option is available on the File Types tab of the Options dialog box. You must be logged on as an administrator or a member of the Administrators group to change the list. If your version of the Windows operating system supports the AutoPlay feature, your AutoPlay settings may affect your Player file types settings. For more information about AutoPlay, see Windows Help. If you install other players on your computer, they may interfere with your Player file types settings. For more information about setting file type ownership in other players, see the documentation that came with those programs.
16. Can I open multiple instances of the Player?
For Windows Media Player 7 or later, it is not possible to open multiple instances of the Player. However, you can embed multiple instances of Windows Media Player 7 or later in a Web page. You can open multiple instances of Windows Media Player 6.4 (Mplayer2.exe), which is already on your computer if you installed Windows Media Player 7 or later. (To start Windows Media Player 6.4, click Start, click Run, and then type mplayer2.exe. Then, in the Player, select the Open a new player for each media file played check box in the Options dialog box.)
For Windows Media Player for Windows XP, there's an unsupported ability to open multiple instances of the Player. This ability is not available in Windows Media Player 9 Series. To open multiple instances of Windows Media Player for Windows XP, launch one instance of Windows Media Player for Windows XP, then right-click the Windows Media Player for Windows XP icon and click Run As. You can launch numerous instances of Windows Media Player for Windows XP this way. Keep in mind that this is not supported; generally, you'll only be able to play content that was previously in your Media Library with any additional instance of the Player, and you will not be able to set Player options by using the Options command on the Tools menu.
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