Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-Mail
Microsoft Outlook 2002
Microsoft Outlook 2000
Microsoft Outlook Express 6 for Windows
Microsoft Outlook Express 5.5 for Windows
When you try to send and receive e-mail, you may receive one of the following error messages:
The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d)
-or-
Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K'
-or-
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account. account name, Server: 'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): N0, Error Number: 0x800ccc0f
This problem may occur when Norton AntiVirus 2000, Norton AntiVirus 2001, Norton AntiVirus 2002, or Norton AntiVirus 2003 is installed on your computer. You may also have run Norton's LiveUpdate and installed the Script Blocking update.
To work around this problem, use one of the following methods appropriate for your situation
Method 1: Turn Off E-Mail Protection
For Norton AntiVirus 2002 or 2003
1. Quit Outlook or Outlook Express.
2. Start Norton AntiVirus.
3. Click Options. If a menu appears after you click Options, then click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
4. In the Internet section, click Email.
5. Clear the Scan incoming email check box and the Scan outgoing email check box.
6. Click OK.
7. Close Norton AntiVirus.
For Norton AntiVirus 2000 or 2001
1. Quit Outlook or Outlook Express.
2. Start Norton AntiVirus.
3. Click Options.
4. Do one of the following:
In Norton AntiVirus 2001, clear the check boxes that correspond to the protected e-mail clients.
In Norton AntiVirus 2000, clear the Enable email protection check box.
5. Click OK.
Method 2: Turn Off Script Blocking
To turn off Script Blocking, follow these steps:
1. Start Norton AntiVirus.
2. Click Options. If a menu appears after you click Options, then click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.
3. Click Script Blocking.
4. Clear the Enable Script Blocking (recommended) check box.
5. Click OK.
6. Restart your computer if you are prompted to restart.
Method 3: Check the Symantec Web Site for Additional Suggestions
Symantec Technical Support has additional information that describes this problem. For more information, visit the following Symantec Web site:
Norton Article
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