Bud's Troubleshooter

Troubleshooting Windows Media Player 9 Series Error Messages

Windows Media Player 9 Series Error Messages

This article includes information to help you troubleshoot the most common error messages that you might encounter when using Microsoft® Windows Media® Player. It is not a complete list of every potential error message. Although the information is written specifically to address issues with Windows Media Player 9 Series, much of the information is also applicable to earlier versions of the Player. For information about troubleshooting error messages in Windows Media Player 10, see the Troubleshooting Windows Media Player 10 Error Messages page.

Error messages are identified by numerical IDs, such as C00D0BC2 and 800704CF. You can determine the ID of a specific error message by clicking the More Information or Web Help button on the error message when you encounter it. The resulting page will indicate the error ID.

The ID can give you a clue about which program or component generated the error. For example, an ID that starts with "C00D" is an error message generated by Windows Media Player. An ID that starts with "8004" or "8007" is generated by another operating system component that Windows Media Player relies on, such as a networking or CD burning component.

Troubleshooting "8004" and "8007" error messages can be especially difficult because the component might encounter a problem and not indicate to Windows Media Player what specifically went wrong. As a result, Windows Media Player might not be able to display an error message that provides a clear description of the problem or a potential solution.

If you encounter an error message that is not included in this article, or the solutions provided in this article do not resolve your particular issue, you might be able to find a solution by using one of the following support resources:

See the Windows Media Player Error Code Information page on the Microsoft Web site.
Ask other Windows Media Player users for assistance by posting your question to the Windows Media Player Newsgroup. In your message, be sure to include the following information:

Error message ID number (for example, "C00D11CD")
Error message text (for example, "Windows Media Player has encountered an unknown error.")
Windows Media Player version
Windows operating system version
What task you were trying to accomplish prior to encountering the error message
If the error only occurs when you use a particular file, Web link, or URL, provide details about that item

Find out how to obtain official technical support from Microsoft at the Windows Media Player Technical Support Options page.

For general information about using Windows Media Player and other Windows Media technologies, see the Windows Media Player Frequently Asked Questions (FAQ) page or the Windows Media Knowledge Center.

Index of Common Error IDs

Click an error message ID to display the corresponding troubleshooting information.

Back to Index 80040241: Cannot perform the requested action

Windows Media Player cannot perform the requested action. You might encounter this error message for one of the following reasons:

You attempted to play a .dvr-ms file (such as a Microsoft Recorded TV Show file created by the Personal Video Recorder (PVR) in Windows XP Media Center Edition), and your computer is not configured to play this type of file.
To configure your computer to play this file type, see the Windows XP Media Center Edition page at the Microsoft Web site.
You attempted to play a file type that is not supported by Windows Media Player. The following table lists the file types (formats) supported by Windows Media Player.
Note that if the file type you tried to play is included in this table, the file might have been encoded by using a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.

80004004	C00D0FAB	C00D116E	C00D11BE
80040241	C00D0FB0	C00D1171	C00D11BF
80040255	C00D0FB2	C00D1176	C00D11C0
80041002	C00D0FB3	C00D1178	C00D11C4
8007001F	C00D0FCD	C00D117A	C00D11C7
80070037	C00D0FD6	C00D1194	C00D11C9
800704C7	C00D0FD9	C00D1196	C00D11CB
800704CF	C00D0FDD	C00D1197	C00D11CD
80070716	C00D1057	C00D1198	C00D11D1
800C000D	C00D106A	C00D1199	C00D11D2
800C2EE2	C00D1074	C00D119A	C00D11D6
C00D000F	C00D1076	C00D119C	C00D11F8
C00D001F	C00D1090	C00D119D	C00D132B
C00D07F1	C00D10AB	C00D119F	C00D271D
C00D07F2	C00D10B6	C00D11A9	C00D2720
C00D080D	C00D10BA	C00D11AB	C00D274B
C00D0BBB	C00D10CD	C00D11AC	C00D274D

File type (format)	File name extension
Music CD Playback (CD audio)	.cda
Audio Interchange File Format (AIFF)	.aif, .aifc, and .aiff
Windows Media audio and video files	.asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
Windows audio and video files	.avi and .wav
Windows Media Player skins	.wmz
Moving Picture Experts Group (MPEG)	.mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v*, and .mpv2
Musical Instrument Digital Interface (MIDI)	.mid, .midi, and .rmi
AU (UNIX)	.au and .snd
MP3	.mp3 and .m3u
DVD video	.vob
Macromedia Flash	.swf
Microsoft Recorded TV Show	.dvr-ms*

* To play .mp2v and .dvr-ms files, you must have a software or hardware DVD decoder installed on your computer. For additional information about .dvr-ms support, see the Microsoft Web site.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index 80040255: Windows Media Player does not support this file type

The file you are attempting to play might not be supported by Windows Media Player. The following table lists the file types (formats) supported by Windows Media Player.

File type (format)	File name extension
Music CD Playback (CD audio)	.cda
Audio Interchange File Format (AIFF)	.aif, .aifc, and .aiff
Windows Media audio and video files	.asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
Windows audio and video files	.avi and .wav
Windows Media Player skins	.wmz
Moving Picture Experts Group (MPEG)	.mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v*, and .mpv2
Musical Instrument Digital Interface (MIDI)	.mid, .midi, and .rmi
AU (UNIX)	.au and .snd
MP3	.mp3 and .m3u
DVD video	.vob
Macromedia Flash	.swf
Microsoft Recorded TV Show	.dvr-ms*

* To play .mp2v and .dvr-ms files, you must have a software or hardware DVD decoder installed on your computer. For additional information about .dvr-ms support, see the Microsoft Web site.

If the file type you are trying to play is included in this table, then the file might have been encoded by using a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index 80041002: Cannot find the license for this file

Windows Media Player cannot find the license for this file. The license might have been deleted or might have become corrupted.

If you have backup copies of your licenses, you can restore them, and then try playing the file again.

If you do not have backup copies of your licenses, you need to obtain a new license for the content. If you need a license for a CD track that you copied, copy the CD track again. If you need a license for a file that you downloaded from the Internet, return to the Web site where you got it and download the file again.

For more information about backing up and restoring licenses, see Windows Media Player Help.

Back to Index 8007001F: Cannot perform the requested operation

Windows Media Player cannot perform the requested operation. You might encounter this error message for one of the following reasons:

There is a problem with the computer hardware. For example, the hard disk might be damaged, disconnected, or not formatted.
The file you attempted to play is being streamed from the same computer on which Microsoft Windows Media Services is installed. Use Windows Media Player on a different computer to play the file.

Back to Index 80070037: Cannot find the file

Windows Media Player cannot find the file. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, ensure that the file name is spelled correctly and the path to the file is correct, and then try again.

If you clicked a link on a Web page, the link might not be valid.

Back to Index 800704C7: Requested action was canceled

Windows Media Player cannot perform the requested action because you chose to cancel it.

For example, if you were trying to play a protected file that required you to download a license, this error message might appear if you cancel the license acquisition process before it is completed.

Back to Index 800704CF: Cannot find the file

Back to Index 80070716: Cannot display a skin

Windows Media Player encountered a problem with the current or most recently used skin. To resolve the problem:

Right-click the Player, and then click Switch to Full Mode.
Click Skin Chooser, and then double-click a different skin (such as Classic).
Right-click the Player, and then click Switch to Full Mode.
Click Skin Chooser, and then double-click the skin you were using when the error occurred.

If the error message appears again, the skin might not be compatible with this version of the Player.

Back to Index 800C000D: The specified protocol is not supported

Windows Media Player does not support the protocol you are using to access the file. If you clicked a link on a Web page and received this error message, the link might not be valid. If you typed an Internet address and received this error message, ensure that you are using a protocol supported by Windows Media Player, and then try again.

A list of supported protocols and the correct syntax follows:

mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
http://server/filename
mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)

If Windows Media Player supports the protocol and you still cannot play the content, ensure that the Player is configured to use all of its supported protocols.

To configure protocol options

On the Tools menu, click Options, and then click the Network tab.
In the Streaming protocols area, select all the protocol check boxes.

Note

The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

Back to Index 800C2EE2: Operation timed out

Windows Media Player cannot connect to a required server due to a network problem. You might encounter this error message for the following reasons:

You are trying to play protected content (for example, music that you downloaded from a music service such as Napster or Music Now) and your Internet connection settings are preventing the Player from downloading updated security components.
To resolve the problem, in Internet Explorer, on the Tools menu, click Internet Options, click the Connections tab, click the LAN Settings button, and then clear the Automatically detect settings check box. Also verify that your proxy server settings are correct.
The server is not online or is busy. Try again later.

Back to Index C00D000F: The server has no more connections available

Windows Media Player cannot connect to the server that has the file you want to play because the server is not allowing any new connections. Try again later.

Back to Index C00D001F: Cannot find the file

Back to Index C00D07F1: Your network may not be set up to handle a live broadcast connection

When Windows Media Player tries to connect to a live broadcast and does not receive a response within 20 seconds, it cancels the connection attempt. This usually indicates either:

Your network is not configured to handle a multicast connection.
The live broadcast you are attempting to connect to has ended.

Dial-up connections in particular often do not support this type of broadcast.

Back to Index C00D07F2: Your network may not be set up to handle a live broadcast connection

When Windows Media Player tries to connect to a live broadcast and does not receive a response within 20 seconds, it cancels the connection attempt. This usually indicates either:

Your network is not configured to handle a multicast connection.
The live broadcast you are attempting to connect to has ended.

Dial-up connections in particular often do not support this type of broadcast.

Back to Index C00D080D: File is corrupted

Windows Media Player cannot open the file because the file is corrupted. You might encounter this error message for one of the following reasons:

The file was modified by another program in a manner that the Player does not support.
The file was partially downloaded and saved in an incomplete state.
The program used to create the file did not create it correctly.

Back to Index C00D0BBB: Cannot perform the requested action

Windows Media Player cannot perform the requested action. If you received this message after trying to play a .dvr-ms file (such as a Microsoft Recorded TV Show file created by the Personal Video Recorder (PVR) in Windows XP Media Center Edition), your computer might not be configured to play this type of file.

To configure your computer to support this file type, see the Windows XP Media Center Edition page at the Microsoft Web site.

Back to Index C00D0BC1: Cannot perform the requested operation

Windows Media Player cannot perform the requested operation. You might encounter this error message for one of the following reasons:

The file you are trying to play is protected with a license that prohibits this operation.
You are attempting to play a .dvr-ms file that was recorded on another computer and that is protected with a license. The Personal Video Recorder (PVR) in Windows XP Media Center Edition, for example, might create a protected .dvr-ms file if the content provider (such as a television station) designated the content as protected. A protected .dvr-ms file can only be played on the computer on which it was recorded.

Back to Index C00D0BC2: Cannot play the file

Windows Media Player cannot play the file because the required audio codec is not installed on your computer. You might encounter this error message for one of the following reasons:

The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
The required codec is not available on the codec server.

Back to Index C00D0BC8: Cannot play the file

Windows Media Player cannot play the file because the required video codec is not installed on your computer. You might encounter this error message for one of the following reasons:

The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
The required codec is not available on the codec server.

Back to Index C00D0BCE: Cannot copy files to recordable disc

Windows Media Player cannot copy 8-bit files to a recordable disc, such as a CD. You must convert them to 16-bit, 44-kHz files first. You can use the Sound Recorder feature in the Windows operating system to do this. For more information about using Sound Recorder, see Windows Help.

Back to Index C00D0FA3: Windows Media Player does not support this file type

The file you are attempting to play might not be supported by Windows Media Player. The following table lists the file types (formats) supported by Windows Media Player.

File type (format)	File name extension
Music CD Playback (CD audio)	.cda
Audio Interchange File Format (AIFF)	.aif, .aifc, and .aiff
Windows Media audio and video files	.asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
Windows audio and video files	.avi and .wav
Windows Media Player skins	.wmz
Moving Picture Experts Group (MPEG)	.mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v*, and .mpv2
Musical Instrument Digital Interface (MIDI)	.mid, .midi, and .rmi
AU (UNIX)	.au and .snd
MP3	.mp3 and .m3u
DVD video	.vob
Macromedia Flash	.swf
Microsoft Recorded TV Show	.dvr-ms*

* To play .mp2v and .dvr-ms files, you must have a software or hardware DVD decoder installed on your computer. For additional information about .dvr-ms support, see the Microsoft Web site.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D0FA4: Cannot play the CD using digital playback

Windows Media Player cannot play the CD by using digital playback. The Player has automatically switched the CD-ROM drive setting to analog playback. To switch back to digital CD playback, use the options on the Devices tab.

To switch to digital CD playback

On the Tools menu, click Options, and then click the Devices tab.
Double-click the CD-ROM drive, and then in the Playback area, click Digital.

Back to Index C00D0FAA: Cannot copy the files

Windows Media Player cannot copy the files because no compatible MP3 encoder is installed on your computer. Install a compatible MP3 encoder or choose a different format for tracks copied from CDs (such as Windows Media Audio).

To obtain an MP3 encoder (also known as an MP3 Creation Pack), see the Windows Media Technologies page at the Microsoft Web site.

To select a format for tracks copied from CDs

On the Tools menu, click Options, and then click the Copy Music tab.
In the file format list, select the format that you want to use.

Back to Index C00D0FAB: Using CD error correction

Windows Media Player can play some CDs that contain errors if the error correction option is turned on.

To turn on error correction

On the Tools menu, click Options.
Click the Devices tab, click the CD-ROM drive, and then click Properties.
On the Audio tab, in the Playback area, select the Use Error Correction check box, and then click OK.

Note

Turning on error correction might cause the audio to skip in places.

Back to Index C00D0FB0: Audio CDs will not copy correctly

Settings for the CD-ROM drive conflict. The setting for the CD-ROM drive in Windows Media Player is set to analog copying. The setting for the CD-ROM drive in the Device Manager feature of the Windows operating system is set to digital CD audio. To use analog copying, both settings must be set to use analog or no audio is copied.

To change the CD-ROM drive setting to analog in Device Manager

Open Device Manager, right-click the CD-ROM drive, and then click Properties.
Click the Properties tab.
Clear the Enable digital CD audio for the CD-ROM device check box.

Note

For more information about using Device Manager, see Windows Help.

Back to Index C00D0FB2: Cannot play the CD using digital playback

Windows Media Player cannot play the CD by using digital playback. The Player has automatically switched the CD-ROM drive to analog playback. To switch back to digital CD playback, use the options on the Devices tab.

To switch to digital CD playback

On the Tools menu, click Options, and then click the Devices tab.
Double-click the CD-ROM drive, and then in the Playback area, click Digital.

Back to Index C00D0FB3: Cannot play the CD using digital playback

To switch to digital CD playback

On the Tools menu, click Options, and then click the Devices tab.
Double-click the CD-ROM drive, and then in the Playback area, click Digital.

Back to Index C00D0FCD: Specifying the minimum size of files for Media Library

When Windows Media Player searches for digital media files on your computer to add to Media Library, it ignores very small files by default. To ensure that these files are included in the search, you can change the minimum size requirements for audio and video files.

To change the minimum size of files added to Media Library

On the Tools menu, click Options, and then click Media Library.
In Audio files number KB, type the size of the smallest audio file that you want added to Media Library.
In Video files number KB, type the size of the smallest video file that you want added to Media Library.

Back to Index C00D0FD6: Damaged or incompatible plug-in

Windows Media Player did not close properly. A damaged or incompatible plug-in might have caused the problem to occur. As a precaution, any plug-ins that you installed (as opposed to plug-ins that were included with the Player by default) have been disabled.

If you enable any of these plug-ins and the Player continues to close unexpectedly, it is recommended that you identify the damaged or incompatible plug-in and remove it.

To troubleshoot plug-ins (basic)

On the Tools menu, point to Plug-ins, and then click each plug-in that has a check mark next to its name.
This disables the plug-ins that you installed.
On the Tools menu, point to Plug-ins, and then select one of the plug-ins.
This enables the plug-in.
Play the same content you were playing when the Player closed unexpectedly.
Do one of the following:
- If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in you last enabled, and then click Remove.
- If the Player does not close unexpectedly, enable another plug-in and repeat Steps 3 and 4 until you identify the damaged or incompatible plug-in.

If the previous procedure does not solve the problem, the damaged or incompatible plug-in might be a digital signal processing (DSP) or rendering plug-in. Because these plug-ins cannot be completely disabled, for troubleshooting purposes, you must remove them instead. Before you remove a plug-in, verify where you can reinstall (add) it from later.

To troubleshoot DSP and rendering plug-ins (advanced)

On the Tools menu, click Options, and then click the Plug-ins tab.
In Category, click Video DSP, select each of the plug-ins that appear in the Video DSP list (the right pane), and then click Remove.
Repeat for the Audio DSP, Other DSP, and Renderer categories.
All DSP and renderer plug-ins that you installed are removed.
Click Add, select one DSP or renderer plug-in to install, and then click Open.
On the Tools menu, point to Plug-ins, and then verify that the added plug-in is selected (that is, it has a check mark next to its name). If it is not selected, click the plug-in to select it.
Because renderer plug-ins are always enabled, they do not appear on this menu.
Play content that uses the plug-in that you added.
To verify that the content is using the plug-in that you added, on the Plug-ins tab, in Category, click the type of plug-in that you added, and then in the plug-in list (the right pane) verify that (loaded) appears after the plug-in name.

For DSP plug-ins, on the Tools menu, also point to Plug-ins, and then verify that the added plug-in is selected.

If (loaded) does not appear after the plug-in name, play a different piece of content until it does.
Do one of the following:
- If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in you most recently added, and then click Remove.
- If the Player does not close unexpectedly, add another plug-in and repeat Steps 4 through 6 until you identify the damaged or incompatible plug-in.

Note

To add or remove plug-ins, you must be logged on to your computer with a user account that permits you to install programs (for example, an account that is a member of the Administrators or Power Users groups). For more information about user accounts, see Windows Help.

Back to Index C00D0FD9: The selected plug-in cannot be found

A plug-in is a component that modifies the functionality or appearance of Windows Media Player. Visualizations and audio effects, such as normalization, are examples of plug-ins. Several plug-ins are included with the Player by default; however, you can add other plug-ins that have been created by Microsoft or other providers.

You encountered this message because the Player cannot find the plug-in that you selected. This can occur if the plug-in was not added or removed from the Player properly. The Player will try to remove the missing plug-in from the menu so you will not encounter this message again. If you want to use this plug-in, you must install (add) it again.

For information about adding a plug-in, see Windows Media Player Help.

Back to Index C00D0FDD: Cannot perform the requested operation

Windows Media Player cannot perform the requested operation. You might encounter this error message for the following reason:

Your computer's time and date are not set correctly. For information about how to change your computer's time and date, see Windows Help.

Back to Index C00D1057: A portion of the file cannot be played

Windows Media Player cannot play a portion of the content that you selected because it requires a codec that either cannot be downloaded to your computer or is not supported by Windows Media Player.

By default, Windows Media Player downloads codecs automatically when they are needed to play a file. You might receive this message if the feature for automatically downloading codecs was turned off.

To automatically download codecs

On the Tools menu, click Options.
On the Player tab, in the Automatic updates area, select the Download codecs automatically check box if it is not already selected.

After you complete this procedure, try playing the file again. If the audio or video portion of the file is still missing when you play the file, it might require a codec that is not supported by Windows Media Player.

Note

You must be logged on as an administrator or a member of the Administrators group to complete this procedure.

Back to Index C00D106A: Cannot play the selected playlist

You have selected a playlist (Windows Media file with an .asx extension) that requires a later version of Windows Media Player. Check to see if a later version of the Player exists on the Microsoft Web site, and then install that version of the Player. Or, in the Player, on the Help menu, click Check for Player Updates, and then follow the instructions on your screen.

Without an update to the Player or its components, you cannot play the playlist.

Back to Index C00D1074: Cannot play the file

Windows Media Player cannot play the file because the associated Windows Media metafile playlist does not contain any items.

A metafile is a file that contains information about other files. A Windows Media metafile playlist, a file with an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order. Metafiles are usually created by a content provider, such as an Internet radio station.

If you created the metafile, verify that it contains items. For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.

Back to Index C00D1076: Cannot play the file

Windows Media Player cannot play the file because the associated Windows Media metafile playlist contains too many nested playlists. A nested playlist contains another playlist, which in turn might contain another playlist, and so on.

A metafile is a file that contains information about other files. A Windows Media metafile playlist, which might have an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order. Metafiles are usually created by a content provider, such as an Internet radio station.

If you created the metafile, reduce the level of nesting. For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.

Back to Index C00D1090: Cannot play the file

Windows Media Player cannot play the file because the associated Windows Media metafile playlist does not contain any items, or the playlist is not valid for some other reason.

A metafile is a file that contains information about other files. A Windows Media metafile playlist, which might have an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order. Metafiles are usually created by a content provider, such as an Internet radio station.

If you created the metafile, verify that it contains items. For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.

Back to Index C00D10AB: Requested action was canceled

Back to Index C00D10B6: Cannot play items in the playlist

Windows Media Player cannot play some or all or the items in the playlist (Windows Media file with an .asx extension) because it is nested. A nested playlist contains another playlist, which contains another playlist, and so on. The last playlist (the most nested one) does not contain any items.

If you created the playlist, you can either delete the most nested playlist or add items to it, and then try again.

If you encountered this error message after clicking a link on a Web page, the link might not be valid.

Back to Index C00D10BA: Cannot find the file

Windows Media Player cannot find the file. This error message usually indicates the link from an item in Media Library to its associated digital media file is broken. Items in Media Library are links to digital media files that are stored on your computer, a network drive, a removable storage card, an Internet server, or another location. Links can be broken for one of the following reasons:

A link to a temporary file from the Internet cache (for example, a file from the Temporary Internet Files folder) was added to Media Library and that file was later deleted.
A link to a digital media file was added to Media Library and the file was later deleted.

To repair a link

Do one of the following:

If you deleted or moved the file, replace it to its original location.
If you moved the file, right-click the item in Media Library, click Error Details, and then enter the new location of the file.

To delete a link

Do one of the following:

Right-click the item in Media Library, click Error Details, and then select the Remove file from Media Library check box.
Right-click the item in Media Library, and then click Delete from Library.

Back to Index C00D10CD: Cannot play the disc

Windows Media Player cannot play the disc (such as a CD or CD-R). You might encounter this error message for the following reasons:

The disc is dirty. Clean the disc, and then try again.
The disc is damaged.

Back to Index C00D10D1: Cannot play the file

Windows Media Player cannot play the file because the required codec is not installed on your computer. You might encounter this error message for one of the following reasons:

The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
Note that you must be logged on as an administrator or a member of the Administrators group to complete this procedure.
The required codec is not available on the codec server.

Back to Index C00D1104: Decreasing video acceleration

Windows Media Player cannot play the video stream. Ensure that your video card settings are correct, and then try restarting your computer. If this does not resolve the issue, try decreasing the video acceleration rate.

To decrease the video acceleration rate

On the Tools menu, click Options.
Click the Performance tab, and then drag the Video acceleration slider to the left one setting (toward None).

Back to Index C00D1163: A problem occurred with digital copyright protection

A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the "DVD Troubleshooter" topic in Windows Help.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D1167: A problem occurred with copyright protection

Windows Media Player cannot play this DVD because a problem occurred while configuring copyright protection on your computer. You might encounter this error message for one of the following reasons:

Your DVD decoder software needs to be configured. If you have another DVD player program installed on your computer, play the DVD by using that program, and then try playing the DVD in Windows Media Player again.
There was a problem configuring your video card. Restart your computer, and then try again.

A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the "DVD Troubleshooter" topic in Windows Help.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D1168: The system region does not match the decoder region

A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the "DVD Troubleshooter" topic in Windows Help.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D116A: Cannot play DVD video

A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the "DVD Troubleshooter" topic in Windows Help.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D116B: Cannot play DVD audio

A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the "DVD Troubleshooter" topic in Windows Help.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D116E: Cannot play this portion of the DVD

The segment of the DVD that you are trying to view has a parental rating higher than the rating you are authorized to view. To view this segment, ask your computer administrator to modify DVD parental control settings.

For more information about DVD parental control, see Windows Media Player Help.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D1171: Cannot play DVD video

A troubleshooter is available to help you solve this problem. To troubleshoot the problem, see the "DVD Troubleshooter" topic in Windows Help.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D1176: Cannot find a CD recorder

Windows Media Player cannot copy the files because it cannot find a CD recorder or the operating system might not recognize it. Verify the connection between your computer and the CD recorder. If the CD recorder is connected properly, use the Add Hardware Wizard in Control Panel to install the appropriate driver file, and then try copying the files again.

For more information about the Add Hardware Wizard, see Windows Help.

Back to Index C00D1178: Windows Media Player may not support this file type on portable devices

Windows Media Player might not support the file you are attempting to copy to or play on the portable device. The following table lists the file types supported by Windows Media Player on most portable devices.

File type (format)	File name extension
Windows Media	.asf, .wma, and .wmv
Moving Picture Experts Group (MPEG)	.mp3

Back to Index C00D117A: Windows Media Player has encountered a problem with the portable device

One of the following problems might have occurred with your portable device:

The storage card on the portable device is full. Free some space on the storage card, and then try copying the files again.
The portable device is not turned on. Turn on the device, and then try copying the files again.
A playlist or folder cannot be created on the portable device because it does not support this function.

Back to Index C00D1194: Cannot open the specified URL

Windows Media Player cannot open the specified file because the Player is not configured to use the protocol specified in the URL. Windows Media Player supports the following protocols: multicast, UDP, TCP, and HTTP. Ensure that Windows Media Player is configured to use all of these protocols.

To configure protocol settings

On the Tools menu, click Options, and then click the Network tab.
In the Streaming protocols area, select all the protocol check boxes.

After all protocols are enabled, try playing the file again. If you still cannot play the file, Windows Media Player does not support the protocol.

Back to Index C00D1196: Incorrect user name or password

The user name or password might be incorrect. To access a file that is located on a restricted network, you must supply a user name and password for the network domain. Ensure that the user name and password that you are using are spelled correctly and are recognized by the network domain. It is not sufficient to use a user name and password for a local system account, which provides access to your computer but not the network.

Back to Index C00D1197: Cannot play the file

Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:

Your computer is not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
The path to the file is not valid. If you typed a Uniform Resource Locator (URL) in the Open URL dialog box, ensure that the file name is spelled correctly and the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
The server is not online or is busy. Try again later.
Some network protocols in the Player are not enabled. Enable all network protocols, and then try again.
The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

To enable all network protocols

On the Tools menu, click Options, and then click the Network tab.
In the Streaming protocols area, select all the protocol check boxes.

To verify your proxy server settings

On the Tools menu, click Options, and then click the Network tab.
Verify your settings in the Streaming proxy settings area.

Note

If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

Back to Index C00D1198: Cannot connect to the server

Windows Media Player cannot connect to the server hosting the content that you want to play. You might encounter this error message for one of the following reasons:

The name of the server hosting the content is not valid. If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, ensure that the file name is spelled correctly and the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
The server is busy and is not accepting new connections. Try again later.
The proxy server settings for Windows Media Player are not configured properly. Verify that your proxy server settings are correct.

To verify your proxy server settings

On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.

Note

If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

Back to Index C00D1199: Cannot play the file

Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:

The file type is not supported by the Player. The following table lists the file types supported by the Player. If the file type you are trying to play is included in this table, then the file might have been encoded by using a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.
The file type is supported by the Player, but the file was compressed by using a codec that is not supported by the Player.
The file type is supported, but you are trying to play it in a way that is not supported by the Player. For example, you might have attempted to drag a DVD file with a .vob extension from a DVD to the Windows Media Player icon. Or you might have attempted to open a .vob file by clicking Open on the File menu.
You are trying to play one part of a multipart file. Use a newsreader or other program to combine the files, and then try again.

The following table lists the file types (formats) supported by Windows Media Player.

File type (format)	File name extension
Music CD Playback (CD audio)	.cda
Audio Interchange File Format (AIFF)	.aif, .aifc, and .aiff
Windows Media audio and video files	.asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
Windows audio and video files	.avi and .wav
Windows Media Player skins	.wmz
Moving Picture Experts Group (MPEG)	.mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v*, and .mpv2
Musical Instrument Digital Interface (MIDI)	.mid, .midi, and .rmi
AU (UNIX)	.au and .snd
MP3	.mp3 and .m3u
DVD video	.vob
Macromedia Flash	.swf
Microsoft Recorded TV Show	.dvr-ms*

* To play .mp2v and .dvr-ms files, you must have a software or hardware DVD decoder installed on your computer. For additional information about .dvr-ms support, see the Microsoft Web site.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D119A: Cannot play the file

Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:

A required codec is not installed on your computer. A codec is software that the Player uses to decompress a file before playing it.
Typically, the Player automatically downloads and installs required codecs as needed. However, the Player was unable to download and install the required codec for this file, most likely because a codec is not available for the content you want to play, or because the Internet security settings for your browser are set too high and do not allow you to download the codec.

Try adjusting your Internet security settings to allow codecs to be downloaded to your computer.
The file you are attempting to play might not be supported by Windows Media Player. See the following table for a list of supported file types (formats). If the file type you are trying to play is included in this table, then the file might have been encoded by using a codec that is not supported by Windows Media Player. If this is the case, Windows Media Player cannot play the file.

To allow codecs to be downloaded to your computer

In Control Panel, click Internet Options.
Click the Security tab, and then click Internet.
In the Security level for this zone area, click Default Level.
The security level is set to Medium.

For more information about setting Internet security levels, see Windows Help.

Notes

Microsoft Internet Explorer does not have to be set as your default browser to download codecs or for Windows Media Player to function properly.
You must be logged on as an administrator or a member of the Administrators group to complete this procedure.
If you are unable to play the file after completing this procedure, restart your computer, and then try to play the file again.

Supported file types

The following table lists the file types (formats) supported by Windows Media Player.

File type (format)	File name extension
Music CD Playback (CD audio)	.cda
Audio Interchange File Format (AIFF)	.aif, .aifc, and .aiff
Windows Media audio and video files	.asf, .asx, .wax, .wm, .wma, .wmd, .wmp, .wmv, .wmx, .wpl, and .wvx
Windows audio and video files	.avi and .wav
Windows Media Player skins	.wmz
Moving Picture Experts Group (MPEG)	.mpeg, .mpg, .m1v, .mp2, .mpa, .mpe, .mp2v*, and .mpv2
Musical Instrument Digital Interface (MIDI)	.mid, .midi, and .rmi
AU (UNIX)	.au and .snd
MP3	.mp3 and .m3u
DVD video	.vob
Macromedia Flash	.swf
Microsoft Recorded TV Show	.dvr-ms*

* To play .mp2v and .dvr-ms files, you must have a software or hardware DVD decoder installed on your computer. For additional information about .dvr-ms support, see the Microsoft Web site.

Notes

To play DVDs, you must have a DVD-ROM drive and a software or hardware DVD decoder installed on your computer. If you do not have a compatible DVD decoder installed, DVD-related commands, options, and controls do not appear in the Player and you cannot play DVDs. By default, Windows does not include a DVD decoder. For more information about DVD decoders, see Windows Help.
DVD playback is only available on select versions of Windows.

Back to Index C00D119C: Cannot delete the playlist

Windows Media Player can delete digital media files in a playlist folder, but cannot delete other types of files. Non-digital media files in a playlist folder do not appear in Windows Media Player.

If non-digital media files are stored in a playlist folder, the playlist cannot be deleted. Use My Computer to locate the folder where the playlist that you want to delete is stored, and then delete or move the non-digital media files from it. After you remove the non-digital media files from the playlist folder, you can delete the playlist.

It is recommended that you store only digital media files in playlist folders to avoid this problem.

Back to Index C00D119D: Cannot play this file

Windows Media Player cannot play this file because the associated Windows Media metafile playlist is not valid.

A metafile is a file that contains information about other files. A Windows Media metafile playlist, a file with an .asx, .wax, .wmx, or .wvx extension, can be used to instruct the Player to play a group of digital media files in a specific order. Metafiles are usually created by a content provider, such as an Internet radio station.

If you created the metafile, verify that it contains items. For information about creating valid Windows Media metafiles, see the Windows Media Player Software Development Kit (SDK) at the Microsoft Web site.

Back to Index C00D119F: Cannot copy files to recordable disc

Windows Media Player cannot copy the selected files to the CD-R or CD-RW disc. To fix the problem, do one or more of the following, and then try again:

Check that the CD-R or CD-RW drive is connected.
Clean the disc and ensure that it is not damaged.
Try a different brand of CD-R or CD-RW disc.
If another program is currently copying files to the CD-R or CD-RW disc, wait until the copying process is complete.
Quit other programs that might be using the CD-R or CD-RW drive.
Restart Windows Media Player.
Restart your computer.
Select a slower recording (write) speed.
Use the Windows Error-checking tool to check for file system errors and bad sectors on your hard disk. For more information about the Error-checking tool, see Windows Help.

To select a slower recording speed

On the Tools menu, click Options, and then click the Devices tab.
In Devices, double-click the CD-R or CD-RW drive, and then click the Recording tab.
In the write-speed list, select a slower speed.

If the problem persists, the CD-R or CD-RW drive might be malfunctioning.

Back to Index C00D11A9: Cannot copy the file

Windows Media Player cannot copy the file because the license or device restricts it.

Protected files (also known as licensed files) are digital media files that are secured with a license to prevent illegal distribution. The license can specify how you can use the file. For example, a license can specify whether you can copy the file to a CD or a portable device. The terms of the license are specified by the person or company that provided the file.

For more information about licenses, see "Understanding licensed files" in Windows Media Player Help.

Back to Index C00D11AB: Cannot copy files to recordable disc

Windows Media Player cannot copy the selected files to the CD-R or CD-RW disc. To fix the problem, do one or more of the following:

Clean the disc and ensure that it is not damaged.
Select a slower recording (write) speed.
Try a different brand of CD-R or CD-RW disc.
Quit other programs.

To select a slower recording speed

On the Tools menu, click Options, and then click the Devices tab.
In Devices, double-click the name of the CD-R or CD-RW drive, and then click the Recording tab.
In the write-speed list, select a slower speed.

Back to Index C00D11AC: Cannot play the file

Windows Media Player cannot play the protected file because there is a problem with your sound device, such as a sound card or sound controller. You might encounter this error message for one of the following reasons:

Your sound device requires an updated driver. To determine if an updated driver is available, see the Windows Update page at the Microsoft Web site, or see the sound device manufacturer's Web site.
The selected sound device does not support Secure Audio Path (SAP). If you have multiple sound devices installed on your computer, try using a different one.

To use a different sound device

On the Tools menu, click Options, and then click the Devices tab.
Double-click Speakers, and in Audio device to use, click a different device.

Back to Index C00D11AE: Cannot copy files to recordable disc

Windows Media Player cannot copy the selected files to the CD-R or CD-RW disc. To fix the problem, do one or more of the following, and then try again:

Clean the disc and ensure that it is not damaged.
Check that the CD-R or CD-RW drive is connected.
Quit other programs that might be using the CD-R or CD-RW drive.

If the problem persists, the CD-R or CD-RW drive might be malfunctioning.

Back to Index C00D11B0: Cannot perform the requested action

Windows Media Player cannot perform the requested action. You might encounter this error message for one of the following reasons:

The server is busy. Try again later.
Your computer does not have sufficient resources, such as enough free memory or a fast enough processor. Quit other programs, and then try again. If the problem persists, you might need to upgrade your computer.

Back to Index C00D11B3: Encountered a network problem

Windows Media Player encountered a network problem. You might encounter this error message for one of the following reasons:

The server is not online or is busy. Try again later.
You are not connected to the local area network (LAN) or to the Internet. Connect to the network or Internet, and then try again.
The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

To verify your proxy server settings

On the Tools menu, click Options, click the Network tab, and then verify your settings in the Streaming proxy settings area.

Notes

If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult your Internet service provider or network administrator.

Back to Index C00D11B6: Cannot play the file

Windows Media Player cannot play the file. A network firewall might be preventing the Player from opening the file by using the User Datagram Protocol (UDP) transport protocol. To play this file, try opening the file without specifying UDP.

When you enter a URL in the Open URL dialog box and the path begins with "mmsu:" or "rtspu:", you are instructing the Player to open the file by using the UDP transport protocol. Try entering a different transport protocol in the path (for example, "mms:" or "http:").

If you cannot use a different transport protocol to open the file, you might need to turn off your firewall to play it. For information about turning off the Internet Connection Firewall feature in the Windows operating system, see Windows Help.

Back to Index C00D11BA: Cannot play the file

Windows Media Player cannot play the file because there is a problem with your sound device, such as a sound card or sound controller. You might encounter this error message for one of the following reasons:

Your sound device is in use by another program. Quit other programs that might be using your sound device, and then try to play the file again.
Your sound device is not functioning properly. To troubleshoot the problem, see the "Sound Troubleshooter" topic in Windows Help or refer to your sound device's documentation.
You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again.

Back to Index C00D11BB: Cannot play the file

Windows Media Player cannot play the file because the specified protocol is either not supported by the Player or not supported by the server that is hosting the content.

If you encountered this error by clicking a link on a Web page, the link might not be valid.

If you encountered this error by typing a Uniform Resource Locator (URL) in the Open URL dialog box, try opening the file by using a different transport protocol (for example, "http:" or "rtsp:").

A list of protocols supported by the Player and the correct syntax follows:

mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
http://server/filename
rtsp://server/filename
mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)

If Windows Media Player supports the protocol and you still cannot play the content, ensure that the Player is configured to use all of its supported protocols.

To configure protocol settings

On the Tools menu, click Options, and then click the Network tab.
In the Streaming protocols area, select all the protocol check boxes.

Note

The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

Back to Index C00D11BD: Cannot play the file

Windows Media Player cannot play the file because the specified protocol is not supported.

If you encountered this error by typing a Uniform Resource Locator (URL) in the Open URL dialog box, try opening the file by using a different transport protocol (for example, "mms:").

If you encountered this error by clicking a link on a Web page, the link might not be valid.

Back to Index C00D11BE: Cannot play the file

Windows Media Player cannot play the file because there are no streaming protocols selected for the Player to use. Select one or more protocols, and then try again.

To select a streaming protocol

On the Tools menu, click Options, and then click the Network tab.
In the Streaming protocols area, select one or more protocol check boxes.

Back to Index C00D11BF: Cannot switch to full screen

Windows Media Player cannot switch to full screen. You might encounter this error message for one of the following reasons:

The display settings for the Windows operating system are not configured to support full screen. Open Display in Control Panel, click the Advanced button, click the Troubleshoot tab, and then try setting Hardware acceleration to Full. For more information about display settings, see Windows Help.
You do not have the latest version of Microsoft DirectX® installed. To install the latest version of DirectX, see the DirectX page at the Microsoft Web site or the Windows Update page at the Microsoft Web site.
Your video device might require an updated driver. To determine if an updated driver is available, see the Windows Update page at the Microsoft Web site, or see the video device manufacturer's Web site.

Back to Index C00D11C0: Cannot play the file

Windows Media Player cannot play the file because a network problem occurred. You might encounter this error message for one of the following reasons:

Your computer is not connected to the local area network (LAN) or Internet. Connect to the network or Internet, and then try again.
The path to the file is not valid. If you typed a Uniform Resource Locator (URL) address in the Open URL dialog box, ensure that the file name is spelled correctly and the path to the file is correct, and then try again. If you clicked a link on a Web page, the link might not be valid.
The server is not online or is busy. Try again later.
Some network protocols in the Player are not enabled. Enable all network protocols, and then try again.
The proxy server settings for the Player are not configured properly. Verify that your proxy settings are correct, and then try again.

To enable all network protocols

On the Tools menu, click Options, and then click the Network tab.
In the Streaming protocols area, select all the protocol check boxes.

To verify your proxy server settings

On the Tools menu, click Options, and then click the Network tab.
Verify your settings in the Streaming proxy settings area.

Notes

If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).
If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult with your Internet service provider or network administrator.

Back to Index C00D11C4: Cannot find the proxy server

Windows Media Player cannot play the file because it cannot find the network proxy server. The proxy server settings for the Player might not be configured properly, or the server might be temporarily unavailable. Verify that your proxy settings are correct, and then try again later.

To verify your proxy server settings

On the Tools menu, click Options, and then click the Network tab.
Verify your settings in the Streaming proxy settings area.

Note

If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

Back to Index C00D11C7: Cannot play or copy the file

Windows Media Player cannot play or copy the file because the required codec is not installed on your computer. You might encounter this error message for one of the following reasons:

You are trying to copy the file to a CD, but you have never played the file on your computer. Try to play the file, and the Player should attempt to download the required codec automatically.
The Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
Note that you must be logged on as an administrator or a member of the Administrators group to complete this procedure.
The required codec is not available on the codec server.

Back to Index C00D11C9: Cannot copy files to recordable disc

Windows Media Player cannot copy the files to the recordable disc. You might encounter this error message for one of the following reasons:

The CD-R or CD-RW drive is busy. Wait for the drive to complete its current operation, and then try again.
The CD-R or CD-RW drive is not compatible. Verify that the drive is connected properly and that you have installed the latest device drivers, and then try again.
To verify that the drive is compatible and to download the latest device drivers, see the Windows Hardware Compatibility List at the Microsoft Web site.

Back to Index C00D11CB: Encountered a network problem

Windows Media Player encountered a network problem. Restart the Player. If the problem persists, restart your computer.

Back to Index C00D11CD: Unknown error

Windows Media Player encountered an unknown error. This can occur when another program or operating system component encounters a problem but does not communicate the nature of the problem to Windows Media Player.

Because this generic message can be displayed in a wide variety of circumstances, there is no single solution.

Back to Index C00D11D1: Cannot play the file

Windows Media Player cannot play the file because there might be a problem with the sound or video device, such as a sound or video card.

Your sound or video device might require an updated driver. To determine if an updated driver is available, see the Windows Update page at the Microsoft Web site, or see the sound or video device manufacturer's Web site.

Back to Index C00D11D2: Cannot access the file

Windows Media Player cannot access the file. You might encounter this error message for one of the following reasons:

This file is currently in use. Close the file, and then try again.
You do not have permission to access the server or other location where the file is stored. Verify that you have the appropriate access rights, and then try again.
You do not have permission to access the proxy server. Verify that you have the appropriate access rights, and then try again.
If you are trying to copy a track from a CD to your hard disk, you might not have permission to copy to the specified hard disk location. Verify that you have the appropriate access rights, and then try again. If the problem persists, try copying to another folder.

To change the folder where tracks are copied to

On the Tools menu, click Options.
Click the Copy Music tab.
Click the Change button.
Select another folder in which to store your digital media files, and then click OK.
–or–

Click Make New Folder, enter the name of the new folder, and then click OK.

Back to Index C00D11D6: Licenses are corrupted or not valid

Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:

The license for the file is either corrupted or not valid. The license might no longer be valid, for example, if you have replaced hardware components in your computer.
The digital rights management (DRM) software on the computer might be corrupted. As a result, existing licenses on your computer might not work correctly, or the Player might be unable to acquire new licenses. Microsoft Knowledge Base article 810422 is available to help you troubleshoot this issue.

Back to Index C00D11F8: Cannot play the CD using digital playback

To switch to digital CD playback

On the Tools menu, click Options, and then click the Devices tab.
Double-click the CD-ROM drive, and then in the Playback area, click Digital.

Back to Index C00D132B: Cannot play the file

Windows Media Player cannot play the file. You might encounter this error message for the following reason:

The file you are trying to play is stored in a location that the Player cannot access. Typically, this occurs when the path for a link on a Web page was created in a manner that is not supported by the embedded Player.
The file is either located in a folder above the location of a Web page containing the Windows Media Player ActiveX control or the file is in a folder above the location of a playlist (a Windows Media file with an .asx extension) that is referencing it. The Player does not support using relative paths to access folders above the current one.

To fix the problem, the Web page creator should modify the path to the file so that the file is located in a folder that the Player can access. For example, the path should not include the format "..\".

Back to Index C00D271D: Cannot play protected files

To play protected files on your computer, you cannot use a Windows user account that is a member of both the Administrators group and the Guests group.

If you download a protected file while logged on as a member of the Administrators group, for example, you cannot play that file when you are logged on as a member of either the Administrators group or Guests group.

To resolve the problem, remove your user account from the Guests group. For more information about user accounts, see Windows Help.

Back to Index C00D2720: Cannot copy the file

The license for the selected file might not allow you to copy the file. To view the rights associated with the license, right-click the file, click Properties, and then click the License tab.

Back to Index C00D274B: You cannot play this file on this computer

Windows Media Player cannot play the file because it is protected with a digital license. The license that unlocks the file and allows you to play it resides on the computer where the CD track was copied.

If you are attempting to play the file on the computer where the CD track was originally copied, the license is either missing or corrupted. Recopy the track from the original CD, and then try to play the file again.

Back to Index C00D274D: Your media drivers are not capable of playing the file

Windows Media Player cannot play the file because the drivers on your computer are out-of-date. To update your drivers, see the Windows Update page at the Microsoft Web site. Windows Update scans your computer and detects which drivers can be updated. After downloading the updates, try to play the file again. If there are no updated drivers available, then you cannot play the file.

Back to Index C00D27E1: License revoked

Windows Media Player cannot play the content. You might encounter this error message for the following reason:

The content provider (such as a music service) has revoked your license to use the content. The content provider might revoke the license because it is no longer maintaining support for the protected content that you downloaded to your computer or because you have instructed the provider to deactivate the content on this computer (for example, so that you can use the content on another computer). For more information, contact the content provider.

Back to Index C00D2EEC: The MSBD protocol is no longer supported

Windows Media Player does not support the protocol that you are using to access the file. If you clicked a link on a Web page and received this error message, the link might not be valid. If you typed an Internet address and received this error message, ensure that you are using a protocol supported by Windows Media Player, and then try again.

The following is a list of supported protocols and the correct syntax:

mms://server/filename (for example, a file with a .wma, .wmv, .asf, or .mp3 extension)
http://server/filename
mms://server/sami.asf?SAMI=http://server/sami/sami_demo.smi (SAMI file)

If Windows Media Player supports the protocol and you still cannot play the content, ensure that the Player is configured to use all of its supported protocols.

To configure protocol settings

On the Tools menu, click Options, and then click the Network tab.
In the Streaming protocols area, select all the protocol check boxes.

When connecting to a server running Windows Media Services, Windows Media Player attempts to use all the selected protocols.

Note

The supported protocols can be used only to stream digital media files. Windows Media Player cannot be used as a browser.

Back to Index C00D2EEE: Cannot find the proxy server

Windows Media Player cannot find your network proxy server. The name of the proxy server might be incorrect or the server might be temporarily unavailable.

To change the name of the proxy server

On the Tools menu, click Options, and then click the Network tab.
In the Streaming proxy settings area, double-click the protocol you want to configure.
Click Use the following proxy server, and then type the name of the proxy server and the port to use. Contact your network administrator for the correct proxy name and port.

Note

If you are connected to the Internet through a dial-up connection, you might not be able to choose the proxy server. For more information, consult with your Internet service provider or network administrator.
If you do not know what your proxy server settings should be, on the Network tab, select a protocol, click Configure, and then select Autodetect proxy settings or Use proxy settings of the Web browser (available for HTTP protocol only).

Back to Index

Back To The Top
Bud's CDs FREE MP3s Alphabetical Index Of Everything In This Site