Update Was Disabled By Your System Administrator


MAIN TEXT  Windows Update Was Disabled By Your System Administrator" Error Message

This article was previously published under Q326686

Description of the Microsoft Windows Registry

You may experience one or more of the following symptoms:

Windows Update is not on the Start menu.

Note On a Windows XP-based computer or a Windows Server 2003-based computer, Windows Update will not appear on the Start menu unless you are using the Classic Start menu.

When you click Windows Update on the Start menu, you receive the following error message:

Error
Windows Update was disabled by your system administrator.


Windows Update is not on the Tools menu in Microsoft Internet Explorer.

When you access the Windows Update Web site, you receive the following error message:

Access Denied
Network policy settings prevent you from using Windows Update to download and install updates on your computer.
If you believe you have received this message in error, please check with your system administrator.


On a Windows XP-based computer or a Windows Server 2003-based computer, the Automatic Updates tab does not appear in System Properties.

On a Windows 2000-based computer, when you click Automatic Updates in Control Panel, the Automatic Updates settings are not available, and you receive the following message:

The Windows Update Service is unavailable.

After you configure Automatic Updates, you are not notified about critical updates, and you do not receive critical updates from the Microsoft Windows Update Web site.

Device Manager does not automatically install driver updates from the Microsoft Windows Update Web site.

This may occur if the Windows Update feature has been turned off. Your system administrator may have used a Group Policy, System Policy, or registry setting to turn off this feature.

Contact your system administrator to modify Group Policy or System Policy settings that prevent you from starting Windows Update. Administrators can give access to Windows Update to the user, the system, or both.

To give users interactive access to Windows Update, follow these steps:

1. Start the Group Policy Microsoft Management Console (MMC) snap-in.

2. Expand User Configuration, expand Administrative Templates, and then click Start Menu and Taskbar.

3. In the right pane, right-click Disable and remove links to Windows Update, and then click Properties.

4. Click to select Disabled, click Apply, and then click OK.

To give the system access to Windows Update for automatic updates, follow these steps:

1. Start the Group Policy MMC snap-in.

2. Expand User Configuration, expand Administrative Templates, expand Windows Components, and then click Windows Update.

3. In the right pane, right-click Remove access to use all Windows Update features, and then click Properties.

4. Click to select Disabled, click Apply, and then click OK.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. If changing Group Policy does not turn on the Windows Update feature, edit the registry to manually remove the DisableWindowsUpdateAccess or NoWindowsUpdate DWORD values from the appropriate registry keys:

1. Click Start, click Run, type regedit in the Open box, and then click OK.

2. Expand HKEY_CURRENT_USER, expand Software, expand Microsoft, expand Windows, expand CurrentVersion, and then expand Policies.

3. If the Windows Update key exists, click Windows Update.

4. In the right pane, if the DisableWindowsUpdateAccess DWORD value exists, right-click DisableWindowsUpdateAccess, and then click Delete.

5. Expand HKEY_CURRENT_USER, expand Software, expand Microsoft, expand Windows, expand CurrentVersion, and then expand Policies.

6. If the Explorer key exists, click Explorer.

7. In the right pane, if a DisableWindowsUpdateAccess DWORD exists, right-click DisableWindowsUpdateAccess, and then click Delete.

8. In the right pane, if a NoWindowsUpdate DWORD value exists, right-click NoWindowsUpdate, and then click Delete.

9. Expand HKEY_LOCAL_MACHINE, expand Software, expand Microsoft, expand Windows, expand CurrentVersion, and then expand Policies.

10. If the Explorer key exists, click Explorer.

11. In the right pane, if a DisableWindowsUpdateAccess DWORD exists, right-click DisableWindowsUpdateAccess, and then click Delete.

12. In the right pane, if a NoWindowsUpdate DWORD value exists, right-click NoWindowsUpdate, and then click Delete.

13. Close Registry Editor, and then restart your computer.

The Groups Policy settings Remove links and access to Windows Update, Disable and remove links to Windows Update, and Remove Access to use all Windows Update features are supported by Windows 2000, Windows XP Professional, and Windows Server 2003. On other Windows operating systems, you can use System Policies or manual registry changes.

An administrator can use these policies to remove access to Windows Update features for individual or domain users or Active Directory objects.

For additional information about how to troubleshoot Windows Update issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:

"Administrators only" error message when you attempt to use the Windows Update site

This article applies to:
Microsoft Windows Update
Microsoft Windows Server 2003, Standard Edition
Microsoft Windows Server 2003, Enterprise Edition
Microsoft Windows Server 2003, Datacenter Edition
Microsoft Windows Server 2003, 64-Bit Enterprise Edition
Microsoft Windows Server 2003, 64-Bit Datacenter Edition
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
Microsoft Windows XP Media Center Edition
Microsoft Windows XP Tablet PC Edition
Microsoft Windows XP 64-Bit Edition
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional
Microsoft Windows 2000 Server
Microsoft Windows Millennium Edition
Microsoft Windows 98 Second Edition
Microsoft Windows 98
Microsoft Windows Small Business Server 2003, Premium Edition
Microsoft Windows Small Business Server 2003, Standard Edition


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