How To Create a Network Connection After You Restore Windows XP
Create a Network Connection After You Restore Windows XP: How To
MS Article 329441
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
After you install Service Pack 1 (SP1) for Windows XP , you may experience the following symptoms:
You cannot create a remote access or Dial-Up Networking connection. All items on the "Network Connection" page of the New Connection Wizard are unavailable (dimmed). You may also receive the following error message:
Cannot load Remote Access Connection Manager.
Error 711
The Network Connections folder is empty.
The Internet Connection Sharing (ICS) and Internet Connection Firewall (ICF) services do not start because of a dependency failure.
The following events are displayed in the System log of the Event Viewer:
Date: --- <date> -------- Source: Service Control Manager
Time: --- <time> -------- Category: None
Type: --- Error --------- Event ID: 7023
User: --- N/A
Computer: <computername>
Description:
The Remote Access Connection Manager service terminated with the following error:
Access is denied.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp
Date: --- <date> -------- Source: Rasman
Time: --- <time> -------- Category: None
Type: --- Error --------- Event ID: 20035
User: N/A
Computer: <computername>
Description:
Remote Access Connection Manager failed to start because it could not
create buffers. Restart the computer. Access is denied.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp
When you try to start the Remote Access Connection Manager service, you receive the following error message:
Could not start the Remote Access Connection Manager service on Local Computer.
Error 5: Access is denied
Note You receive this error message although you are logged on with an account that has administrative privileges.
When you try to connect to AOL Broadband (DSL or cable), you may receive the following error message:
Connection failed. Your Windows network is not properly configured.
When you try to start the Remote Access Connection Manager service, you may receive the following error message:
Could not start the Remote Access Connection Manager service on local computer. Error 1068.
When you try to enable Internet Connection Sharing (ICS) on a Windows XP Home-based computer, you receive the following error message:
Could not start the Remote Access Auto Connection Manager service on local computer. Error 1068. The dependency service or group failed to start.
This problem may occur if either of the following conditions is true:
You install Service Pack 1 (SP1) for Windows XP, and then use the System Restore feature to restore Windows to a state before the installation of the service pack.
You install SP1 for Windows XP when Windows XP Home is installed and then you upgrade to Windows XP Professional.
The System registry hive is not correctly restored to the Windows registry after you restore Windows.
RESOLUTION
To resolve this problem, reinstall SP1 for Windows XP. If the problem is not resolved, make sure the Telephony, Remote Access Connection Manager, and Remote Access Auto Connection Manager services are running. click:
"Error 711: Cannot Load Remote Access Service Connection Manager" Error Message When You Create Network Connection
To prevent this problem from occuring, install the Q329441critical update. To do so, visit the following Windows Update Web site:
http://windowsupdate.microsoft.com
Administrators can download this update from the Windows Update Catalog to deploy to multiple computers. If you want to obtain this update to install later on one or more than one computer, search for Q329441 by using the Advanced Search Options feature in the Windows Update Catalog.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows XP
Date ------- Time - Version --------- Size --- File name
--------------------------------------------------------------
17-Oct-2002-16:34 - 5.1.2600.101 ---- 218,624-Srrstr.dll
Windows XP SP1
Date ------- Time - Version --------- Size --- File name
--------------------------------------------------------------
15-Oct-2002-15:32 - 5.1.2600.1132 --- 226,816 -Srrstr.dll
For additional information about how to download updates from the Windows Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:
HOW TO: Download Windows Updates and Drivers
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
If you cannot reinstall SP1, verify that the Objectname string value is set to LocalSystem in the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan
After you do so, delete the following registry subkeys. These subkeys on a Windows XP-based computer that does not have SP1installed can cause the symptoms described earlier:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\26
To delete these keys, follow these steps.
Note This procedure includes steps to back up the registry keys before you modify them.
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and then click the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan
4. On the File menu, click Export.
5. In the File Name box, type exported rasman key, and then click Save.
6. In the RasMan key, locate and then click the ObjectName string value.
If this value is not set to LocalSystem, follow these steps:
On the Edit menu, click Modify.
In the Value data box, type LocalSystem, and then click OK.
7. Locate and then double-click the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25
8. On the Edit menu, click Delete.
9. Click Yes to confirm that you want to delete the selected registry key.
10. Repeat steps 7 to 9 to delete the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\26
11. Quit registry editor, and then restart your computer.
Microsoft has confirmed that this is a problem in:
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition
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