Windows XP KB Articles About Installation
Windows XP KB Articles About Installation
Windows XP KB Articles About Installation
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Winnt32.msi Package Prompts for a Product ID When Using Non-Select Media
When you use the Winnt32.msi package to upgrade a computer and you are using non-Select media that requires a product ID (PID), you need to provide a PID by using an Unattend.txt file. This involves creating an Unattend.txt file and modifying the...
"This Program Cannot Be Run in DOS Mode" Running Windows XP Setup
When you run Setup.exe in a real-mode command prompt, you may receive the following error message: This program cannot be run in DOS Mode.
Partitions Created by Using PartitionMagic 5.0 Appear Inactive in Windows XP Setup
If you create a partition by using PartitionMagic 5.0 by PowerQuest, this partition appears as Inactive (OS/2 Boot Manager) during the installation of Windows XP regardless of the operating system that resides on that partition.
Windows XP Overwrites BeOs Boot Manager on a Multiboot System
When you install Microsoft Windows XP on a computer that has BeOs installed on another drive or partition, and you are using the BeOs boot manager, Windows XP overwrites the existing boot manager with its own boot manager. Note that the last operating...
Third-Party Boot Manager Loaders Are Overwritten When You Install Windows XP from CD-ROM
When you use a third-party boot loader to create multiple primary partitions for multiple operating systems, and you install Microsoft Windows XP by starting the computer from the Windows XP CD-ROM, the boot loader for these programs is overwritten.
No Mouse or Keyboard Response During Sysprep Mini-Setup
If an unattended Microsoft Windows XP installation occurs in a factory environment during which there is no mouse or keyboard attached to the computer, when the computer is in mini-Setup with a PS/2 mouse and keyboard attached, neither device works.
UseBIOSToBoot Entry in Unattend.txt Is Enabled Regardless of the Set Value
When you create an unattended answer file, you can use an entry called UseBIOSToBoot in the [data] section. With this entry, Setup can bypass the boot controller's miniport driver and use INT 13 BIOS calls to boot into the operating system. If this...
Computer Stops Responding When You Install Windows XP on a Computer with an i815 Chip Set Motherboard
When you attempt to install Microsoft Windows XP on a computer that is based on the Intel i815 chip set and has a universal serial bus (USB) keyboard and mouse attached, you may experience the following behavior: The computer may stop responding...
Dell Inspiron 4000 USB Keyboard Does Not Work During Text-Mode Setup
On a Dell Inspiron 4000, universal serial bus (USB) devices do not function during the Text-mode portion of Windows XP Setup.
Setup from the 16-Bit Winnt.exe File Continues in an Endless Loop
If you start Microsoft Windows XP Setup from the 16-bit Winnt.exe file, when Setup exits and the computer restarts, Setup restarts in an endless loop.
Cannot Install Windows XP Professional and Windows XP Home Edition to Separate Folders
If you have Microsoft Windows XP Home Edition installed on your computer, when you try to also install Microsoft Windows XP Professional Edition, you are not prompted for the location where you want the Windows XP Professional files installed. Setup...
Quitting Text-Mode Setup Does Not Restart the Computer
On a computer that is based on the IA64 architecture, if you attempt to quit Windows XP Setup during the Text-mode portion of Setup by pressing F3, you receive the following message: Press enter to restart your computer The computer does not respond...
Setup Requires Format of Initial Partition If You Install to a Subsequent Partition on a Hard Disk
This article describes the behavior of an installation to a partition which is unformatted and is not the first partition on the hard disk.
Fast User Switching Option Is Not Available
When you change the membership of a computer that is running this version of Microsoft Windows XP from workgroup to domain, when you click the Log off option on the Start menu, the Switch User option is no longer available.
Setup Stops Responding Upon Restart After You Install Windows XP to a Partition on an IA64 Computer
When you install Windows XP to a partition on an IA64 computer that uses the GUID partition table (GPT) partitioning scheme, and you then restart the computer, the Windows XP Setup program may stop responding.
Error Message About Partition Appears When You Install Windows XP to a Dynamic Volume
When you attempt to install Windows XP on a dynamic disk, you may receive the following error message: Windows XP cannot recognize the partition you selected. Setup cannot install Windows XP on this partition. However, you can go back to the previous...
The Message "You Must Be an Administrator to Run this Application" Is Displayed While Attempting to Upgrade System
When you attempt to upgrade your system to any of the preceding versions of Microsoft Windows XP, you may receive the following message: You must be an Administrator to run this application. You may, however, already be a local administrator or a...
HOW TO: Create the Regional and Language Settings for an Unattended Installation of Windows MultiLanguage Version
This article describes the regional and language settings that you can specify for an unattended installation of Windows MultiLanguage Version. Windows has added support for default locale, input locale, and user interface (UI) language as entries in...
Error Message "Setup Was Unable to Build the List of Files to Be Copied" During a Windows XP Unattended Installation
When you start an unattended installation of Windows XP, you may receive the following error message when you use the /copydir switch: Setup was unable to build the list of files to be copied. The system cannot find the path specified.
Setup Appears to Stop Responding at the Registering Components Screen During an Unattended Installation
In an unattended installation, if a large amount of files are being copied with the /copydir or /copysource switch, Setup may appear to stop responding, where the time to completion does not progress for an extended period of time.
Linksys Ethernet PCI II Network Adapter Is Detected As Winbond W89c940
The Linksys Ethernet PCI II network adapter is not correctly identified, and does not function after the completion of Windows XP Setup.
You Are Not Prompted to Create a Password When You Create a New User Account on a Windows XP Home Edition-Based Computer
When you create a new user on a Microsoft Windows XP Home Edition-based computer, you are not prompted to create a password.
Installing Remote Desktop Web Connection in Windows XP
This article describes how to install the Remote Desktop Web Connection in Windows XP.
After Windows XP Upgrade, Device Manager Displays 106 Japanese PS/2 Keyboard as 101 Keyboard
If you upgrade a computer that is configured with a Japanese PS/2 Keyboard (106/109 Key) keyboard to Microsoft Windows XP, when the upgrade is complete, Device Manager indicates that the keyboard is the Standard 101/102-Key or Microsoft Natural PS/2...
How the System Restore Utility Uses Drive Letters
This article describes how you can use the System Restore utility to alphabetize drive letters and how you can configure the System Restore utility to exclude drives.
Cookies Lost After Upgrading to Windows XP
When you upgrade Microsoft Windows 98 or Windows Millennium Edition (Me) to Microsoft Windows XP Home Edition or Windows XP Professional, the cookies that were previously configured may be lost during the upgrade.
No Add Device Icon in the Scanners and Cameras Folder
If a user tries to install a new device in Control Panel, the Add Device icon in the relevant folder (for example, in the Scanners and Cameras folder) is missing. This behavior can occur because a user who is not a member of the Owners group cannot...
How to Troubleshoot Program Compatibility Issues in Windows XP
This article describes how to troubleshoot the most common program compatibility issues you may encounter on your Windows XP-based computer. Note that program compatibility issues are often called "application" compatibility issues.
A List of Printer Drivers That Are Included in Windows XP ( Article 1 of 5)
This article lists the printers (from the AGFA-AccuSet v52.3 printer to the Epson EPL-N2000/A4 EpsonScript printer) that have printer drivers included in Windows XP.
A List of Printer Drivers That Are Included in Windows XP (Article 2 of 5)
This article lists the printers (from the Epson LQ-1500 printer to the IBM QuietWriter III printer) that have printer drivers included in Windows XP.
A List of Printer Drivers That Are included in Windows XP (Article 3 of 5)
This article lists the printers (from the infotec 4150 MF PCL printer to the Okipage 8p printer) that have printer drivers included in Windows XP.
A List of Printer Drivers That Are Included in Windows XP (Article 4 of 5)
This article lists the printers [from the Hermes H 606 PS (13 Fonts) printer to the Tandy LP-1000 printer] that have printer drivers that are included in Windows XP.
A List of Printer Drivers That Are Included in Windows XP (Article 5 of 5)
This article lists the printers (from the Tegra Genesis printer to the Xerox Regal with Splash RIP printer) that have printer drivers that are included in Windows XP.
Windows XP Supported Upgrade Paths
This article describes the supported upgrade paths for Windows XP.
"STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME" Error Message When You Restart Your Computer or Upgrade to Windows XP
When you first restart your computer during the upgrade to Windows XP or when you start Windows XP, you may receive the following error message, where aaaaaaaa , bbbbbbbb , cccccccc , and dddddddd are hexadecimal numbers that may vary: STOP 0x000000ED...
How to Determine If Hardware or Software Is Compatible with Windows XP
This article describes how to determine if your hardware or software is compatible with Windows XP.
32-Bit ActiveX Controls Do Not Work on 64-Bit Internet Explorer 6.0 for 64-Bit Windows XP-Based Computers
If you browse the Internet with 64-bit Internet Explorer 6.0 on a 64-bit Microsoft Windows XP-based computer, and you view a Web page that contains a 32-bit ActiveX control, you are prompted to install the ActiveX control. When you attempt to install...
Error Messages When You Try to Play or Uninstall Axis and Allies
When you try to start the Hasbro Axis and Allies program, you may receive the following error message: Error LIB_InitVideo: ERROR 0x887601b3 Can't lock Primary Surface! When you try to uninstall the Hasbro Axis and Allies program, you may receive the...
Fast User Switching Is Not Enabled by Default After Upgrade from Windows 98, Windows 98 SE, or Windows Me to Windows XP
After you upgrade a computer from Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Millennium Edition to Microsoft Windows XP Home Edition or Microsoft Windows XP Professional, if you do not set up additional user...
My Pictures and My Music Folders Are Not Created in Windows XP After Upgrade from Windows 98 SE
After you upgrade to Windows XP on a Windows 98 Second Edition (SE)-based computer that belongs to a workgroup, if you redirected the My Documents folder to a network share in Windows 98 SE, the following conditions may exist in Windows XP:
Setup Restarts the Computer Without Warning That Other Users Are Logged On
When you install a program that is not Fast User Switching aware, users in other sessions may lose data when the program automatically restarts your computer.
Unattended Install Is Halted by Windows Logo Testing Warning During Device Detection Phase
During an unattended upgrade on a Microsoft Windows XP-based computer, Setup may be halted during the device-detection phase by the following warning message: The software you are installing for this hardware: your specific hardware Has not passed...
Sysdiff.exe Deployment Tool Is Not Included in Windows XP
The Sysdiff.exe deployment utility is not included on the Windows XP CD-ROM. This article provides alternative resources you may be able to use to deploy Windows XP.
How to Force a Hardware Abstraction Layer During an Upgrade or New Installation of Windows XP
This article describes how to force in a system Hardware Abstraction Layer (HAL) during an upgrade or installation of Windows XP. NOTE : When you upgrade from Microsoft Windows 2000 to Windows XP, the HAL is maintained. Because of this, if the Windows...
The Search Path Order for the Winbom.ini File When You Run Sysprep
This article describes the path order that the Microsoft System Preparation (Sysprep) tool uses to locate a Winbom.ini Answer file. A Microsoft Windows XP-based computer in the Sysprep Factory mode uses a Winbom.ini file (an Answer file that is...
How to Bypass OOBE When You Perform an Unattended Installation of Windows XP
When you install Microsoft Windows XP or Windows XP Professional in a workgroup environment, when you start the computer for the first time, the Out-Of-Box Experience (OOBE) program runs by default. This article explains how to bypass OOBE when you...
How to Activate Windows XP Using an Unattend.txt File
This article describes how to activate Windows XP using an unattended installation procedure. To automatically activate Windows XP, you must first establish an Internet connection.
The "No Disk In Drive" Message Window Does Not Close
When you insert a program CD-ROM into a CD-ROM drive, either start Setup or enable the auto-play option for the program, and then you remove the CD-ROM from the CD-ROM drive while Setup is accessing data, you receive a "No disk in drive" message...
Unattend.txt Switches for Controlling the Windows XP Uninstall Feature
With the Unattend.txt file, you can determine the following information about the Windows XP uninstall files, Backup.cab and Boot.cab:
Windows Services for UNIX 2.0 Setup Does Not Work on Windows XP
When you install Windows Services for UNIX 2.0 on a computer that is running Microsoft Windows XP, you may receive one or more of the following error messages: Windows Services for UNIX Installer Information Error 26156. Installation of Telnet Client...
Confusing Message About Pressing ESC to Restart Your Computer During Windows XP Setup
When your computer prepares to restart for the first time at the end of the first phase of Windows XP Setup (Winnt32.exe), you receive the following message that indicates that your computer will be restarted: Setup will now restart the computer, to...
Many PPPoE Clients from Third-Party Vendors May Not Operate Properly or Be Installed in Windows XP
Many Point-to-Point Protocol over Ethernet (PPPoE) clients from third-party vendors may not operate properly or be installed in Windows XP.
"Uninstall Option Not Available" Error Message When You Upgrade Your Computer to Windows XP
When you upgrade your computer to Windows XP, you may receive the following error message: Uninstall Option Not Available There is not enough Space to save your current operation system. Your computer has enough disk space for Windows XP, but it does...
Setup Stops Responding (Hangs) During File Copy
When you run Setup, Setup may appear to stop responding (hang), and you may receive the following message: Please wait while Setup copies files to your hard disk
During Setup You Are Unable to Format a Partition with a File Allocation Table Format
During Setup, if you create a partition, the option to format the hard disk with a file allocation table (FAT) format is not available.
Intel SpeedStep v1.1 Is Not Included for Pre-Windows 2000 Upgrades to to Windows XP
After you perform an upgrade to Windows XP, the Intel SpeedStep v1.1 program is missing or disabled. In the upgrade report, the Intel SpeedStep program is listed as being incompatible with Windows XP.
The CD-ROM Drive May Not Be Accessible During Setup on Computers That Have DirectCD Installed
When Adaptec DirectCD is installed on a Windows-based computer and DirectCD has locked the CD-ROM drive, and then you upgrade the operating system to Windows XP, the CD-ROM drive may remain locked (inaccessible) during Setup until Setup is finished.
Error Message: Windows XP Requires a Hard Drive Volume with at Least 318 Megabytes of Free Space
When you start Microsoft Windows XP Setup after you start your computer from a floppy disk, you may receive the following error message: Windows XP requires a hard drive volume with at least 318 megabytes (333926400 byes) of free disk space. Setup...
"Setup Unable to Gain Access to Your Existing Boot Configuration File" Error Message During Upgrade
When you are upgrading a computer to Windows XP from Microsoft Windows NT 4.0 or Microsoft Windows 2000, you may receive the following error message: Setup was unable to gain access to your existing boot configuration file, filename. You cannot...
Cannot See the Screen of the Remote Computer After an Unattended Setup Through Terminal Services
When you use Terminal Services to start an unattended setup on a remote computer, after setup finishes, you may still see only the logon prompt and you may not be able to see the screen of the remote computer.
Portege Does Not Start After You Install Windows XP and a Panasonic PC Card CD-ROM Is in PC Card Slot 1
When you try to install Windows XP on a Toshiba Portege 7020 portable computer that has a Panasonic PC Card CD-ROM in the portable computer's PC Card slot 1, the computer may not start.
Windows XP Installation Uses Entire 3-Gigabyte Partition
When you install Windows XP on an IA-64 partition that has 3 gigabytes (GB) or less of space, Windows XP may fill the entire partition.
HP Colorado Travan Internal 4- or 8-GB Tape Drive Prevents Upgrade to Windows XP
When you try to upgrade to Windows XP on a computer that runs Windows NT Workstation 4.0 Service Pack 6 (SP6) and that has a Hewlett-Packard (HP) Colorado Travan internal 4- or 8-gigabyte (GB) tape drive installed, the upgrade report may state that...
One Installed Operating System Is Missing from the Startup Menu in a Multiple-Boot Computer
After you install Windows XP on a computer that is configured for multiple booting, one of the installed operating systems may be missing from both the Startup menu and the Boot.ini file, which is the source of the Startup menu. As a result, you...
Cannot Install Windows XP from a Folder That Is Not Named i386
When you attempt to install Windows XP from a folder whose name is not i386, you may receive the following error message: Setup was unable to copy the following file: Disk 1 Press ENTER to retry the copy operation. Press ESC to ignore the error and...
How to Use Sysprep with Windows Product Activation or Volume License Media to Deploy Windows XP
This article describes how to use the Sysprep deployment preparation tool in conjunction with Windows Product Activation or Volume License Media.
No Sound on Panasonic Toughbook CF-45 with Yamaha DS1 Audio Device After Windows XP Installation
After you install Windows XP on a Panasonic Toughbook CF-45 portable computer that has a Yamaha DS1 audio device installed, you may not hear any sound. Device Manager may display a black exclamation point (!) next to the audio device. The audio device...
How to Deploy Windows XP Images from Windows 2000 RIS Servers
You can use Windows 2000 Remote Installation Services (RIS) to deploy Windows XP images to client desktop computers, and this capability includes images that you have created by using Risetup.exe or Riprep.exe. This article describes the related...
STOP 7b Error Occurs When You Press F6 to Load Drivers During Unattended Windows XP Setup
During an unattended setup of Windows XP where you have set the Repartition option to Yes, when you press F6 to load drivers, the process may generate a STOP 7b error after the text mode portion of setup.
Blue-Screen Error Message Appears During Startup on Computer That Has Sidewinder Gamepad
When you use a Microsoft SideWinder Game Pad Pro device on a computer that runs Windows XP, you may receive the following error message on a blue screen: Fatal System Error: 0x000000a0 (0x00000002,0x00070124,0x00000000,0x00000000)
HOW TO: Use Sysprep.exe Tool to Automate Successful Deployment of Windows XP
This article describes how to use the Sysprep.exe tool to automate the successful deployment of Windows XP. Use Sysprep.exe Tool to Automate Deployment of Windows XP You can use the following parameters with the Sysprep.exe tool that is included with...
HOW TO: Use the Files and Settings Transfer Wizard with a Wizard Disk in Windows XP
This article describes how to use the Files and Settings Transfer Wizard using a Wizard Disk. How to Use the File and Settings Transfer Wizard You can use the Files and Settings Transfer Wizard to transfer settings from one computer to another. This...
Computer Stops Responding After Upgrade from Windows 98 or Windows Me
After you upgrade a computer to Windows XP from Windows 98, Windows 98 Second Edition, or Windows Millennium Edition (Me), the computer may appear to stop responding (hang) right after you type a password and dismiss the password creation dialog box....
Citrix MetaFrame and ICA Clients Prevent Upgrade to Windows XP Professional
When you attempt to upgrade to Windows XP Professional on a computer that has Citrix MetaFrame for Windows and Citrix Independent Computing Architecture (ICA) Clients for Windows installed, you may receive the following error message even though...
Error Messages Appear During Upgrade from Windows Me or Windows 98 to Windows XP
If you try to upgrade to Windows XP on a computer that runs Microsoft Windows Millennium Edition (Me), Microsoft Windows 98, or Microsoft Windows 98 Second Edition, or if you try to upgrade from Windows XP Home Edition to Windows XP Professional, you...
Master Boot Record Disks Cannot Be Converted to GPT by Means of an Unattended Setup
When you use the following line of code in an unattended answer file, a master boot record (MBR) disk cannot be converted to a GUID partition table (GPT) disk (where GUID is the abbreviation for globally unique identifier): [Unattended] Repartition=Yes
Icons, Favorites, E-Mail Messages, and Customization Is Missing After Upgrade to Windows XP Professional
After you upgrade to Windows XP Professional, you may experience one or more of the following symptoms:
Cannot Find Setup File for Third-Party Program After You Extract Files from the Internet to Default Folder
When you use the WinZip utility to extract a third-party program from the Internet to the default folder, you may not be able to locate the Setup file for the program.
Differences Between a Quick Format and Format During Windows XP Setup
During a "clean" installation of Windows XP, you are prompted to choose from the following format options: Format the partition using the NTFS file system (Quick) Format the partition using the FAT file system (Quick) Format the partition using the...
You May Not Be Able to Sign Up for the Internet by Using a Modem
When you run the wizard to set up Internet access, you receive the following prompt: Do you want help finding an Internet service provider? When you click Yes, you may receive the following error message: Unable to connect to the Internet. You...
Windows XP Shortcuts in the Startup Group Do Not Work When You First Start the Computer
When you start a Windows XP-based computer for the first time, shortcuts in the Startup group may not work.
Volume License Product ID Is Revealed During the Sysprep.exe Mini-Setup Wizard
When the mini-Setup wizard (that is scripted through the Sysprep.exe tool) runs, the volume license product ID appears for approximately 5 seconds.
File Attributes Are Missing After You Copy a File to the Staging Area for CD Burning
After you copy a file to the staging area for CD burning, the copied file may not retain the attributes of the original file.
Touch Pad Notification Icon on a Dell Latitude C600 or C800 Is Lost After Upgrade from Windows 2000
After you upgrade your Dell Latitude C600 or C800 portable computer from Microsoft Windows 2000 Service Pack 1 (SP1) to Windows XP, the touch pad notification icon may be missing from the taskbar.
Can Log On Without Password by Using Guest Account After Upgrade from Windows 2000
When you upgrade your computer from Windows 2000 to Windows XP and the Guest account is enabled for local logon, the Guest option is available when you run the Out of Box Experience (OOBE). You are able to log on as a Guest without using a password.
Error Message: Setup Was Unable to Build the List of Files to Be Copied. The System Cannot Find the Path...
When you install Windows XP and you are not using the /unattend switch, you may receive the following error message: Setup was unable to build the list of files to be copied. The system cannot find the path specified.
HOW TO: Troubleshoot Windows XP Problems During Installation When You Upgrade from Windows 98 or Windows Me
This article describes troubleshooting steps that you can use if you have problems when you try to upgrade to Windows XP from Microsoft Windows 98, from Microsoft Windows 98 Second Edition, or from Microsoft Windows Millennium Edition (Me). General...
How to Uninstall Windows XP and Revert to a Previous Operating System
This article describes how to uninstall Windows XP after an upgrade (by using a qualifying upgrade path) has completed successfully. This would include the successful creation of the Windows XP uninstallation files (Backup.cab and Boot.cab) during the...
AMD PowerNow! Functionality May Require a Driver for AMD Mobile Athlon 4 and Duron Processors with Windows XP
Advanced Micro Devices (AMD) offers PowerNow! technology on AMD mobile Athlon 4 and mobile Duron processors. The PowerNow! technology adjusts the processor's performance and power consumption by dynamically adjusting the processor's operating...
How to Start the Windows XP Uninstallation Process from a Command Prompt
This article describes how to start the Windows XP uninstallation process when you are unable to start your Windows XP-based computer typically or in Safe mode.
Troubleshooting Device Conflicts with Device Manager
This article provides steps that you can use to troubleshoot hardware configuration problems by using Device Manager. You can use Device Manager to examine and change software-configurable devices. Note that if your hardware device uses jumper pins or...
HOW TO: Install Backup from the CD-ROM in Windows XP Home Edition
The Backup utility is not included in the default installation of Windows XP Home Edition. The Backup icon is not present on the Start menu in Windows XP Home Edition, nor is Backup listed in Add Remove Programs for Windows XP Home edition. This...
Computer Turns Off During Text-Mode Setup If it Is Too Hot
When performing a clean installation of Windows XP, you may experience one of the following symptoms during the text-mode portion of Setup:
Activation Timeframe Behavior When You Upgrade from the Evaluation Version of Windows XP to the Retail Version
The evaluation version of Windows XP Professional has a 14-day activation period. The retail version of Windows XP Professional has a 30-day activation period. If you upgrade the evaluation version of Windows XP to the retail version of Windows XP,...
Missing [SysprepMassStorage] Section Causes STOP 0x7B Error Message on Windows XP Sysprep Images
When you start Windows XP Setup after you copy an image to a new target computer, you may receive the following error message: STOP 0x0000007B INACCESSABLE_BOOT_DEVICE
Creating a Boot Disk for an NTFS or FAT Partition
This article describes how to create a Windows boot disk to access a drive with a faulty boot sequence on an Intel x86-processor-based computer. NOTE : The procedure for RISC-based computers is different and not documented in this article. This...
System May Become Unresponsive When Using a Modem
When you are using a notebook computer that employs the Intel 440MX chipset and an AC'97 soft modem, you may experience the following symptom with Windows XP: This problem has been confirmed to occur only on computers using the Intel 440MX chipset and...
Preventing Sysprep from Removing Default and Custom Desktop Icons and Shortcuts
This article describes how to prevent the System Preparation tool (Sysprep) from removing default and custom desktop icons and shortcuts.
Setup Error Appears During an Upgrade from Windows 98 or Windows Me to Windows XP
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